The Metropolitan Opera decides to redefine and re-automate customer service after not finding a suitable integrated system from commercial providers for the technology required; the Board of Trustees authorizes a $5,000,000 capital expenditure to build a new system themselves in conjunction with a major customer service initiative.
Full Impresario system implemented at the Metropolitan Opera.
2000/2001 Santa Fe Opera, Kennedy Center, San Francisco Symphony and Seattle Opera go live on Tessitura Software.
Impresario is renamed Tessitura Software®
June - Metropolitan Opera decides to make Tessitura available on an expanded basis and forms a wholly owned licensing subsidiary - Impresario, LLC.
July - Tessitura Software users meet and decide to try to form a separate user-owned entity for ongoing support and development(and they also hold the first user conference in Santa Fe with 32 participants).
August – Tessitura Network services started on a “handshake” and agree to share costs equally.
2001-2002 – Negotiation among founding organizations on governance matters (the Metropolitan Opera, San Francisco Symphony, Santa Fe Opera, Seattle Opera, Lyric Opera of Chicago, New York City Center, John F. Kennedy Center for the Performing Arts).
Tessitura Network, Inc. corporation activated for Support, Consulting and Development. A Delaware non-profit corporation is the framework.
Tessitura .NET web API launched to enable real time internet transactions for ticketing, fundraising and much more. Lyric Opera and Houston Ballet are first to go live with the internet capabilities tying their websites to their Tessitura database.
Tessitura expands to Canada.
Tessitura Software introduces "consortium" model that allows multiple companies to share a single database in a partitioned, privacy-protected manner.
Tessitura Network User Conference in Chicago- 125 attendees.
Not for Profit - 501(c)3 charitable organization status granted by IRS to the Tessitura Network, Inc.
Tessitura expands to the United Kingdom.
Subscription renewals online launched with the expanded capabilities of the Tessitura API.
User base grows from 25 license holders in 2002 to 57 in 2003.
Tessitura Network User Conference in San Diego- 240 attendees.
Tessitura Network User Conference in Seattle- 440 attendees.
User base grows to 90 license holders .
Tessitura expands to Australia.
Tessitura Network User Conference in Boston- 550 attendees.
“Select your own seat” online launched for license holders via the Tessitura API- Seattle Symphony is first adopter.
Launch of Tessitura Hosted Deployment Model (RAMP™).
Tessitura Network User Conference in Toronto- 700 attendees (66 session- 121 presenters).
Tessitura Network User Conference in Tucson – 800 attendees from 180 organizations.
Tessitura Network global team grows to 41 during 2008 (for comparison, in 2001 there were 2 full time team members).
Tessitura expands to New Zealand and Ireland.
T-Stats™ data analysis product introduced and provided at no charge to license holders. Supercharges analysis for all departments.
PCI-DSS certification achieved for Tessitura Software. PCI -DSS is a multifaceted security standard that includes requirements for strict security management, policies, procedures.
8th Annual Network User conference held in Nashville reaches over 1000 attendees - over 120 sessions and 200+ presenters from 215 organizations. Network conferences are planned by users for users for learning, inspiration and networking.
188 license holders and 80+ sublicense holders in Canada, United Kingdom, Australia, New Zealand, Republic of Ireland and the United States.
Tessitura Board of Directors expands to 12 members from 10 in order to further achieve a diverse representation for member organizations across size, geography, genre and skill set. The board has members from Australia, Canada, United Kingdom and the United States.
Major expansion of Network products and services (RADR™ for disaster recovery, N-Scan™ for access control, and TN Express Web™ as an expressway to website integration with Tessitura).
www.tessituranetwork.com launch on March 25, 2009.
Tessitura Network branding refreshed to reflect the global scope, market leading technology and services position and to reflect the community nature of the company.
Continued Network growth to 52 global team members and 310 organizations using the software in 6 countries.
Network growth continues, encompassing 325 organizations - and counting.
Now containing over 350 organizations, the Network continues working on the next version of the software, the first to contain next generation technology, collaboratively with the current members.