Tessitura’s Innovator Series is an ongoing program of brief and inspiring presentations by industry innovators, each focused on a single theme to advance insight and innovation in the business of arts and culture. Presented periodically at no cost to a live webinar audience of Tessitura Network Members and others engaged in or studying the arts and cultural sector, Innovator Series presentations are subsequently released through the Tessitura Network YouTube™ channel to expand and extend the accessibility of these powerfully innovative ideas globally.
NEXT INNOVATOR SERIES EVENT:
Our next Innovator Series will be presented live on Wednesday, August 10 at 9:15 US Eastern time at TLCC2016. It will also be live streamed.
Heather Walker, Project Director
Royal Opera House
The Journey from Customer Care to Visitor Experience
When the Royal Opera House embarked on an extensive capital development project named “Open Up“, the aim was not only to enhance the audience experience but also to welcome daytime visitors to this landmark site. While the design will ensure improvements to the building, the project will only be truly successful if these physical changes are matched by a redefined visitor experience. Heather will share the challenge of moving from a venue to a destination - from caring for your customers to delivering an engaging and memorable visit - and discuss her approach in ensuring that the project delivers on its promise to open up the Royal Opera House to many more visitors beginning in 2018.
Annie Burridge, Managing Director
Embracing Innovation by Partnering for Success
Increasingly, Opera Philadelphia is garnering national and international attention as a high-energy producer and fervent proponent of opera as an exciting and relevant art form, capable of meeting a wide range of audiences wherever they are – from the opera hall to some of the most unexpected places. In this talk, Annie will share how Opera Philadelphia consistently creates the opportunity for imaginative and inspired work to happen by being what she calls “a partnership ninja,” equally deft at co-commissioning with another opera company as co-creating with a group of talented and passionate high school students.
Nik Honeysett, CEO
Balboa Park Online Collaborative
Our Enchanted Future
There has never been a better time to be in education and interpretation in the museum field. If current examples of the use of Augmented and Virtual Reality, Haptic Feedback, Creative Coding and the Internet of Things are anything to go by, the cultural experience of the future will be a jaw-dropping mixture of education and entertainment, with a heavy dollop of magic. Using compelling examples from the field and the predictive powers of the Cone of Plausibility, Nik promises to take you on an unforgettable ride, so strap in and brace yourself for a glimpse into our enchanted future.
Presenter Bios and Links to More Information
Heather Walker has spent her career working for artistic and cultural organizations in a range of roles across commercial operations, programming, business planning and change management. She held a variety of positions at the Royal Albert Hall in ticketing, visitor services, commercial operations and programming. As its Deputy Chief Executive from 2000, she led the development of a new operating model for the organization to coincide with the completion of a major redevelopment of the building. Heather’s next role at Melbourne’s Arts Centre in Australia involved implementing a series of major change projects, following which she returned to London and undertook consultancy projects for the Royal Shakespeare Company, Roundhouse, Southbank Centre and National Theatre - reviewing operations and contributing to business re-modelling. She became the Chief Operating Officer at the Roundhouse in 2012 with a responsibility for driving commercial income, managing operations and delivering a £3m project to create new accommodation facilities. In September 2015, she joined the Royal Opera House as Project Director leading the development of a new Visitor Experience vision to be delivered alongside the capital project to ‘open up’ the building and organization, to a wider range of visitors from 2018 onwards. Heather is a graduate of the Royal College of Music and lives in London.
Royal Opera House website
Royal Opera House’s Open Up Project
Annie Burridge was named Opera Philadelphia’s Managing Director in February 2015, joining the artistic planning team and assuming responsibility for the implementation of the company’s business plan. With the Opera Philadelphia since 2007, Annie most recently served as the Senior Vice President for Institutional Advancement, overseeing the development, marketing, and communications departments. She led the company’s rebranding campaign, and has conducted groundbreaking consumer research exploring the matrix of factors influencing today’s entertainment purchasing decisions. During her tenure as the company’s chief development officer, contributed income has increased 76%. Annie also serves as adjunct faculty in the Arts Administration graduate program at Drexel University. Before switching her focus to administration, Annie performed with numerous opera companies and orchestras, and was a young artist with Des Moines Metro Opera. Annie holds a Graduate Certificate in Nonprofit Administration from the University of Pennsylvania; a M.M. in Voice Performance and a M.M. in Opera Studies from the New England Conservatory; and graduated the valedictorian of the College of Arts and Architecture at Penn State University, where she earned a B.M. in Voice Performance with a Minor in Business Administration.
Opera Philadelphia website
Annie’s 2014 Innovator Series talk
Nik Honeysett is CEO of the Balboa Park Online Collaborative, a technology non-profit consultancy that provides support, development and strategy for the museums in Balboa Park, San Diego and beyond. Previously, he was Head of Administration for the J. Paul Getty Museum, administrating their two campuses in Brentwood and Malibu. Formerly, he lead the Getty's Web Group and before moving to Los Angeles, he was Head of Production at Cogapp, a UK-based consultancy specializing in interactive and online multimedia for the cultural sector in Europe and the USA. He currently sits on the boards of AAM and MCN, and lectures on the culture and management of museum technology through Johns Hopkins’ Museum Studies Masters Program.
Balboa Park Online Collaborative website
Nik on Twitter: @nhoneysett
Nik on LinkedIn
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