“See the spittle and smell the funk.”

Even before COVID-19 closures led to an urgent sector-wide engagement with digital platforms, Young Vic Artistic Director Kwame Kwei-Armah, OBE, and ACMI Chief Experience Officer Seb Chan were deeply committed to interrogating how emerging technologies were changing patron expectations.

In this lively conversation, Kwame and Seb share their thoughts on why they believe organizations will need to consider multi-access experiences moving forward. Hear how they’re thinking about the challenges and opportunities of providing patrons with multiple ways to engage with their organizations.

This talk was the keynote address for the virtual 2021 Tessitura Learning & Community Conference.