Transforming the Visitor Experience with a Unified System
Arts & Culture / Business Strategy / Customer Service 4 min
Visitors already see your organization as a single entity. A unified system can let their experience reflect that view.
Planning for High-Volume On-Sales (The Donut Problem)
Arts & Culture / Business Strategy / Customer Service / Digital / IT & Systems / Technology / Ticketing & Admissions 2 min
Kristin Darrow offers her advice for managing a large ticket on-sale where demand outstrips supply, while maintaining a good customer experience throughout