Join us for a week of activity to celebrate our community!

This year has seen our community face many challenges, and whilst there still may be more to overcome, the future is in sight. 

The arts and cultural sector have shown strength and resilience during 2020, as organisations have adjusted and remodelled to focus on reopening.

November would have seen the Tessitura Europe community spending time together in Southampton for the Tessitura Europe Conference 2020, and although we are disappointed that face to face meetings are postponed, there is still an exciting opportunity to gather and welcome the entire global community to join in. 

Now is the time to refocus and consider new ways of working, whether you are new to Tessitura, have taken on new roles and responsibilities or you are leading streamlined teams, Tessitura Europe Community Week is an opportunity to learn, gain insight, find inspiration and celebrate our community and its future. 

From Monday 7 to Friday 11 December, join us for a series of virtual events. All events are free and you are encouraged to attend with colleagues. Topics and themes include:

• Business and technology updates, the future of memberships and preparing for v16
• Strategic focuses on CRM, forecasting, change management and leadership 
• Opportunities to hear from your peers across the industry with user led case studies   
• Training across ticketing and fundraising
• Virtual networking and Open Space discussions

Accessibility

We endeavour to provide inclusive and accessible events. Closed captioning will be available where possible.  Presenters will also provide audible descriptions of visual components of presentations. If you have any questions or concerns about accessibility, please do not hesitate to get in touch with Becky Shepherd.    

The week in detail:

Monday 7 December

Future in|sight: Opening session

2pm – 3.15pm GMT

We’ll kick off this week of community events by considering the lessons that 2020 has taught Tessitura as a company, and by highlighting some of the developments that lie ahead.

WATCH THE RECORDING > 

Making a positive impact in a changing landscape

3.45pm – 5pm GMT

In this session we will hear from member organisations who will take us through their journey of innovation and strategic thinking. Their projects led them on a new path to increased customer engagement and enabled them to identify, measure and review their goals, objectives and successes.

WATCH THE RECORDING >

Tuesday 8 December

Fundraising — the new revenue powerhouse?

9.30am - 10.45am GMT 

The funding landscape has changed dramatically over the past few years, with more of us being encouraged to diversify our income streams and rely less on funding. With a sudden drop in that revenue, can fundraising become your primary source of income and engagement?

WATCH THE RECORDING >  

Demystifying the crystal ball — Forecasting 2021

11.15am – 12.30pm GMT 

As the cultural sector approaches a new year and an ever-evolving ‘new normal’, the persistent question remains - how do you project (plan and forecast) for the future when the present bears little resemblance to the past?

WATCH THE RECORDING >

Virtual Learning Lab: Intro to Tessitura Analytics

2pm – 4pm GMT

Exploration and discovery are key to bringing Tessitura Analytics to life in your organisation. You’ll leave this virtual hands-on workshop with an understanding of how Tessitura Analytics dashboards deliver important measures and metrics, and with the knowledge of how to extend, enhance, and make these tools relevant for your organisation.

This session is for representatives of European organisations only. Places are limited, allocated on a first come first serve basis. See registration page for technical requirements.

THIS SESSION IS FULLY BOOKED

User Interface feedback session with the Product team

3pm – 4.15pm GMT

Join the Product team to review and feedback on two aspects of the v16 user interface. Places are limited, allocated on a first come first serve basis

THIS SESSION IS FULLY BOOKED

Women in Tech - Tessitura Europe Community Week Happy Hour

5.00pm - 6.00pm GMT

The Women in Tech Tessitura Community is dedicated to women and non-binary people in the technology field.  Join them for their monthly meetup, to discuss issues that matter most to you, and make connections with group members across the globe. We’ll break into small discussion groups to allow for group conversation and networking.  Come equipped with a story you would like to tell, or a question you would like to raise.

To be part of future conversations – join the Community

Wednesday 9 December

Special Access: pre-sales, promotions and restricted events

12pm – 1.30pm GMT 

Join us at this session to learn more about the ways in which you can use Tessitura and TNEW functionality to facilitate access to promotional pricing, restricted ticket inventory or access to a restricted event (such as during a pre-sale).

WATCH THE RECORDING >

Introduction to v16 memberships

2pm – 3.15pm GMT 

In  this session we will be introducing you to the new Membership concepts and features being introduced in v16 of Tessitura.

Watch the recording >

Virtual Learning Lab: Intro to Tessitura Analytics

2pm – 4pm GMT

Exploration and discovery are key to bringing Tessitura Analytics to life in your organisation. You’ll leave this virtual hands-on workshop with an understanding of how Tessitura Analytics dashboards deliver important measures and metrics, and with the knowledge of how to extend, enhance, and make these tools relevant for your organisation.

This session is for representatives of European organisations only. Places are limited, allocated on a first come first serve basis. See registration page for technical requirements.

Manage change at all levels: Tips for working across teams to create impact

3.30 – 4.45pm GMT

Change is hard at any time. When you add 2020 to the mix it can seem relentless. This session is designed for anyone who wants to make more impactful choices in guiding colleagues through change. Based on the fundamentals of change management, learn how you can be a part of facilitating change regardless of where you sit in your organisation. Come prepared with a past challenge or future project to workshop.

WATCH THE RECORDING >

Tessiturians Watch Party

6.00 – 6.30pm GMT

The Tessiturians is the Tessitura Network Community's rock band known for performing songs with fun, silly and alternative lyrics about the world of Tessitura. Join us as we gather to view newly-created, socially-distanced music videos celebrating the resilience and creativity of our community.

Thursday 10 December

Five Steps to Deeper Engagement: The strategic approach to CRM

12:30pm – 1.45pm GMT 

This strategic customer relationship management (CRM) session will guide you through Tessitura Network’s five-step methodology to intentionally deepen engagement and connect your audiences to your mission using CRM.

WATCH THE RECORDING >

Virtual Open Space Discussions: Future in sight

2.30pm – 4.30pm GMT 

Virtual Open Space Discussions are an opportunity for you to discuss what matters to you most with peers from across the arts & culture industry.

Friday 11 December

Building strong foundations for fundraising

12pm– 1.15pm GMT 

Join us for an overview of the key fundraising structural concepts in Tessitura.  We will explore recommended practices for campaigns, funds and designations and how these building blocks are critical to ensure effective use of other fundraising features.

WATCH THE RECORDING >

Is your organisation a 21st century communicator?

2.00pm – 3.15pm GMT 

Erik Gensler is Founder and President of Capacity Interactive, a New York-based digital arts marketing firm and Tessitura Network partner.  In addition to his work leading a company that provides digital marketing services to hundreds of cultural organisations, Erik is a leading thinker in the US arts marketing world, and host of the popular CI to Eye podcast. 

In this conversation, Tessitura President, Andrew Recinos will interview Erik on the foundational steps a cultural organisation must take to truly thrive as a 21st Century Communicator.  From strategies for building a company culture of safety, to the importance of keeping the human elements of an increasingly digital world, this discussion with Erik and Andrew promises to be a highlight of the week.

WATCH THE RECORDING >

Preparing for v16

3.45pm – 5pm GMT 

Join us as we walk members through what we know today about how to best prepare your team, data, and process for upgrading to Tessitura v16.

WATCH THE RECORDING >

Make sure you book mark this page or update your preferences to stay in touch.  For any other questions about the week, please get in touch.