Back to Login
Calendar
Login
Features
Navigating COVID-19
How Tessitura can help you manage a continually evolving situation
Features to help you navigate a daunting time
With a combination of longstanding features and new functionality, Tessitura can help organizations through cancellations, closures, and reopening.
-
View Related Content
Tessitura Network expands capabilities and resources
News Stories
Efforts help arts and culture navigate the COVID-19 crisis, retain revenue, boost productivity, and share ideas
Digital and contactless options
Tessitura allows you to serve your customers safely and efficiently with a variety of digital and contactless options to meet their needs.
-
Mobile-responsive online sales
-
Touchless payment devices
-
Print-at-home and mobile tickets
-
Contactless scanning
-
Redeem gift certificates online
-
Integrated kiosks
-
Virtual experience ticketing
“I wanted to thank everyone at Tessitura for the way the organization has handled the COVID-19 situation. You have quickly put together resources and forums, hosted webinars and discussions, and pivoted product development to features that are really needed. It’s been very clear how much the Network cares about its members and how strong the community is as a whole."
Alan Moffat
Ticket Operations and Customer Relations Manager
Massey Hall & Roy Thomson Hall
Respond to ever-shifting timelines
Tessitura makes it easier to retain revenue while processing cancellations, rescheduling events, and handling returns.
Utilities to seamlessly handle mass cancellations
Easily move performance and event dates
Tools to help you retain revenue through ticket returns and exchanges
Online return requests to collect customer preferences
Convert cancelled orders to tax-deductible or Gift Aid-eligible donations
Easily email personalized, branded receipts for refunds
Unified CRM helps you target communications
It’s essential to know your customers and communicate your plans clearly. Tessitura’s unified CRM empowers you to personalize every interaction.
-
Unified cart brings together tickets, bundles, donations, memberships and more
-
Only unified CRM gives you a true 360–degree view of every patron
-
Use that 360-degree view to personalize and target all messaging
-
Intuitive list-building tools let you segment lists for every communication channel
-
View Related Content
Your customers are not strangers
Thought Leadership
How to maintain relationships and retain revenue when your doors are closed
“TNEW and Tessitura are actual life savers. We wouldn’t have raised even one eighth of the income we have in the last two months if it wasn’t for you.”
Marina Abel Smith
Head of Individual Giving
Orchestra of the Age of Enlightenment
Powerful fundraising tools
Fundraising is more important than ever during this time. Tessitura makes it easy to take quick donations as needed and manage your existing fundraising relationships for years to come.
Quick donations functionality makes it easy for patrons to give
Promote add-on donations within the purchase path
Sophisticated moves management functionality helps you cultivate major gifts and maintain vital relationships
Automatically generate acknowledgments and receipts
-
View Related Content
What does it mean to be a relational fundraiser during social distancing?
Thought Leadership
Three things savvy fundraisers can do now
Recent blog posts
How Aristotle can help with your donor segmentation
6 min
Rhetoric, value, and the art of tailored persuasion
Flexible ticketing functionality
As organizations reopen, flexible ticketing options will be key to success. Tessitura empowers you and your customers to have a safe experience.
Timed admission
Set up capacity blocks by start time, then set and enforce entry times.
Flexible setup options
Easily set the capacity for facilities, events, and time blocks, and adjust as needed.
Mobile and print-at-home tickets
Reduce risk while enhancing convenience and safety for both patrons and staff.
Configurable pricing
Offer discounts, pay-what-you-can pricing, and/or dynamic pricing as desired.
Capacity control
Capacity limits are effective across all sales channels.
Real-time monitoring
Always know what percent of your house is seated, or how many visitors have entered.
Physical distance seating
Configure best available seating with detailed hold maps. Article: Physically Distanced Seating
Onsales
Easily handle high demand for those first tickets when reopening.
-
View Related Content
How to approach physically distanced seating
Tech Spotlight
Let your data help determine your approach
“As the Dallas Zoo planned for a safe reopen, we knew we had to move to timed admission so we could actively manage capacity throughout the day and avoid crowds at our gates. It is fortunate the Dallas Zoo switched to Tessitura a few years ago, and timed admission plus membership benefits are some of the many areas that Tessitura provides as standard. We're thrilled that we executed a successful three-day Member Preview period and segued directly into our public opening with relatively few technical or experiential glitches, given the significant operational changes we implemented.”
Mark Boyer
Director of CRM and Data Support
Dallas Zoo
Know who’s in your venue
Tessitura has the tools to make it easy and efficient to track and report on attendance.
Collect names of all visitors in the ticket purchase path
Attendance tracking for all points of entry
Powerful CRM helps you track personal and professional relationships
Retain full order and attendance history for your customers
Greet customers by name with personalized access control
Build and sustain your membership programs
Tessitura enables you to keep your members engaged through digital-first tools
Digital membership cards
Offer memberships through any channel, including mobile
Self-service member benefit redemptions
Members can track their own benefits usage
Extend membership expiration dates in bulk to compensate for closures
Business intelligence tools
Tessitura's unparalleled self-service analytical tools help you gain important insights, make decisions, and deepen engagement with your customers.
-
Visualize the impact of COVID-19 on your organization, including revenue retained through donated tickets
-
Detailed reporting on all aspects of your business: sales, attendance, capacity, donations, and more
-
Analyze the impact of reduced capacity and physical distance seating
-
Historical data helps you find your most loyal visitors and audience members
-
Sophisticated tools allow you to pull highly targeted, segmented lists
-
Dig deeper into your data to identify opportunities to strengthen engagement
Manage your organization from home — or anywhere
Tessitura makes it simple to do your mission-critical work from the office, home, or anywhere else.
-
Cloud hosting offers full Tessitura functionality accessible from anywhere with an internet connection
-
PCI-compliant database and secure desktop deployment
-
Business intelligence tools let you access insights from any device
-
Automated billing and payments help streamline remote workflows
-
Process payments remotely with compatible EMV devices
Integrated mobile apps
Mobile apps can help you offer virtual tours while your doors are closed, or enhance your customers' on-site experiences with their own mobile devices
Mobile tickets and membership cards
Offer virtual tours through mobile apps
Audio tours, wayfinding, and other enhancements to the in-venue experience
Mobile-first translations and audio amplification services
We have more to share!
Are you a current Tessitura user looking for additional resources to help you navigate challenges related to COVID-19?
Log InExplore Tessitura's Capabilities
Learn more about how Tessitura's unified solution can power your success.
