Having trouble? Let us help.

Features

Navigating COVID-19

How Tessitura can help you manage a continually evolving situation

Digital and contactless options

Tessitura allows you to serve your customers safely and efficiently with a variety of digital and contactless options to meet their needs.

A handheld scanner pointed at a mobile phone displaying a digital ticket
  • multiple-devices-icon

    Mobile-responsive online sales

  • credit-card

    Touchless payment devices

  • Doc-Check

    Print-at-home and mobile tickets

  • scanner-icon

    Contactless scanning

  • checkmark-icon

    Redeem gift certificates online

  • kiosk icon

    Integrated kiosks

  • ticket

    Virtual experience ticketing

Learn more about online & mobile solutions

“I wanted to thank everyone at Tessitura for the way the organization has handled the COVID-19 situation. You have quickly put together resources and forums, hosted webinars and discussions, and pivoted product development to features that are really needed. It’s been very clear how much the Network cares about its members and how strong the community is as a whole."

Quote

Alan Moffat 
Ticket Operations and Customer Relations Manager
Massey Hall & Roy Thomson Hall

Respond to ever-shifting timelines

Tessitura makes it easier to retain revenue while processing cancellations, rescheduling events, and handling returns.

  • checkmark-icon

    Utilities to seamlessly handle mass cancellations

  • checkmark-icon

    Easily move performance and event dates

  • checkmark-icon

    Tools to help you retain revenue through ticket returns and exchanges

  • checkmark-icon

    Online return requests to collect customer preferences

  • checkmark-icon

    Convert cancelled orders to tax-deductible or Gift Aid-eligible donations

  • checkmark-icon

    Easily email personalized, branded receipts for refunds

Screenshot of an Analytics dashboard showing Total Ticket Refunds, On-Account Ticket Refunds, Ticket Contribution Amount, plus a line graph and a pie chart

Unified CRM helps you target communications

It’s essential to know your customers and communicate your plans clearly. Tessitura’s unified CRM empowers you to personalize every interaction.

  • checkmark-icon

    Unified cart brings together tickets, bundles, donations, memberships and more

  • checkmark-icon

    Only unified CRM gives you a true 360–degree view of every patron

  • checkmark-icon

    Use that 360-degree view to personalize and target all messaging

  • checkmark-icon

    Intuitive list-building tools let you segment lists for every communication channel

Article: Your customers are not strangers

“TNEW and Tessitura are actual life savers. We wouldn’t have raised even one eighth of the income we have in the last two months if it wasn’t for you.”

Quote

Marina Abel Smith 
Head of Individual Giving
Orchestra of the Age of Enlightenment

Powerful fundraising tools

Fundraising is more important than ever during this time. Tessitura makes it easy to take quick donations as needed and manage your existing fundraising relationships for years to come.

Two mobile phones showing donation pages for different arts organizations
  • checkmark-icon

    Quick donations functionality makes it easy for patrons to give

  • checkmark-icon

    Promote add-on donations within the purchase path

  • checkmark-icon

    Sophisticated moves management functionality helps you cultivate major gifts and maintain vital relationships

  • checkmark-icon

    Automatically generate acknowledgments and receipts

Learn more about fundraising features

Recent blog posts

Greek columns comprising the corner of an ancient ruin, seen from below looking up toward the sky.

How Aristotle can help with your donor segmentation

6 min

Rhetoric, value, and the art of tailored persuasion

A laptop is open on a table. We see the arm and torso of the person sitting at it.

Be where your donors are

3 min

How to use video to keep close to your donors

A card reading "thank you very much" resting on a wooden surface.

Saying Please and Thank You

5 min

Getting ready for GivingTuesdayNow

Flexible ticketing functionality

As organizations reopen, flexible ticketing options will be key to success. Tessitura empowers you and your customers to have a safe experience.

clock-icon

Timed admission

Set up capacity blocks by start time, then set and enforce entry times.

gear-icon

Flexible setup options

Easily set the capacity for facilities, events, and time blocks, and adjust as needed.

barcode icon

Mobile and print-at-home tickets

Reduce risk while enhancing convenience and safety for both patrons and staff.

wrench icon

Configurable pricing

Offer discounts, pay-what-you-can pricing, and/or dynamic pricing as desired. 

people-icon

Capacity control

Capacity limits are effective across all sales channels.

scanner-icon

Real-time monitoring

Always know what percent of your house is seated, or how many visitors have entered.

seats

Physical distance seating

Configure best available seating with detailed hold maps. Article: Physically Distanced Seating

shopping cart

Onsales

Easily handle high demand for those first tickets when reopening.

“As the Dallas Zoo planned for a safe reopen, we knew we had to move to timed admission so we could actively manage capacity throughout the day and avoid crowds at our gates. It is fortunate the Dallas Zoo switched to Tessitura a few years ago, and timed admission plus membership benefits are some of the many areas that Tessitura provides as standard. We're thrilled that we executed a successful three-day Member Preview period and segued directly into our public opening with relatively few technical or experiential glitches, given the significant operational changes we implemented.”

Quote

Mark Boyer 
Director of CRM and Data Support
Dallas Zoo

Know who’s in your venue

Tessitura has the tools to make it easy and efficient to track and report on attendance.

  • gear-icon

    Collect names of all visitors in the ticket purchase path

  • gear-icon

    Attendance tracking for all points of entry

  • gear-icon

    Powerful CRM helps you track personal and professional relationships

  • gear-icon

    Retain full order and attendance history for your customers

  • gear-icon

    Greet customers by name with personalized access control

Learn more about access control
NScan Monitoring

Build and sustain your membership programs

Tessitura enables you to keep your members engaged through digital-first tools

Two iPhones showing the membership purchase path
  • checkmark-icon

    Digital membership cards

  • checkmark-icon

    Offer memberships through any channel, including mobile

  • checkmark-icon

    Self-service member benefit redemptions

  • checkmark-icon

    Members can track their own benefits usage

  • checkmark-icon

    Extend membership expiration dates in bulk to compensate for closures

Learn more about membership features

Business intelligence tools

Tessitura's unparalleled self-service analytical tools help you gain important insights, make decisions, and deepen engagement with your customers.

  • checkmark-icon

    Visualize the impact of COVID-19 on your organization, including revenue retained through donated tickets

  • checkmark-icon

    Detailed reporting on all aspects of your business: sales, attendance, capacity, donations, and more

  • checkmark-icon

    Analyze the impact of reduced capacity and physical distance seating

  • checkmark-icon

    Historical data helps you find your most loyal visitors and audience members

  • checkmark-icon

    Sophisticated tools allow you to pull highly targeted, segmented lists

  • checkmark-icon

    Dig deeper into your data to identify opportunities to strengthen engagement

Learn more about Tessitura Analytics

Manage your organization from home — or anywhere

Tessitura makes it simple to do your mission-critical work from the office, home, or anywhere else.

  • cloud-icon

    Cloud hosting offers full Tessitura functionality accessible from anywhere with an internet connection

  • lock-icon

    PCI-compliant database and secure desktop deployment

  • multiple-devices-icon

    Business intelligence tools let you access insights from any device

  • credit-card

    Automated billing and payments help streamline remote workflows

  • coins

    Process payments remotely with compatible EMV devices

Learn more about cloud hosting

Integrated mobile apps

Mobile apps can help you offer virtual tours while your doors are closed, or enhance your customers' on-site experiences with their own mobile devices

Two mobile phones, one showing a mobile membership card and the other showing a "behind the scenes" video.
  • checkmark-icon

    Mobile tickets and membership cards

  • checkmark-icon

    Offer virtual tours through mobile apps

  • checkmark-icon

    Audio tours, wayfinding, and other enhancements to the in-venue experience

  • checkmark-icon

    Mobile-first translations and audio amplification services

Learn more about our mobile apps partners

We have more to share!

Are you a current Tessitura user looking for additional resources to help you navigate challenges related to COVID-19?

Log In

Explore Tessitura's Capabilities

Learn more about how Tessitura's unified solution can power your success.