Nicole Keating

Senior Director, Ticket Services, Adrienne Arsht Center for the Performing Arts of Miami-Dade County

A Commitment to Accessibility

10/22/2014

14 min

Is your organization doing everything it can to remove barriers, provide opportunities, and deliver great guest service to everyone regardless of ability?

According to the 2010 US Census, approximately 19% of the population has a disability, and combined, people with disabilities represent more than $200 billion in discretionary spending. Wouldn’t an institutional commitment to accessibility represent an opportunity to invite engagement with more people in your community?

Such a commitment doesn’t need a team of experts. Nicole shares insights and ideas from her work with the Adrienne Arsht Center as well as from her experience as a founding member of Florida Access Coalition for the Arts.

Nicole Keating

Nicole Keating

Senior Director, Ticket Services
Adrienne Arsht Center for the Performing Arts of Miami-Dade County

A ticketing professional with over 18 years of experience with both for-profit and not-for profit arts organizations, Nicole Keating’s previous positions include Regional Sales Operations Manager, Southeast at Broadway Across America and Marketing Associate at Florida Stage.
She has been working for the Arsht Center since June 2007 and currently holds the position of Senior Director, Ticket Services. Nicole is one of the founding members of Florida Access Coalition for the Arts.

Topics

Accessibility

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Community Engagement

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Customer Service

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Audience Development