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Press Release

Tessitura Network Partners With Science Museum Group, National Portrait Gallery to Provide Enterprise CRM Solution


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Tessitura Network, the global leader for technology, services and community for arts and cultural organisations, announced that the Science Museum Group and the National Portrait Gallery have both chosen Tessitura as their core enterprise system and CRM platform. 

These prestigious icons within the rich array of British cultural institutions join a rapidly expanding Network of over 550 licence holders that take advantage of Tessitura’s powerful unified customer relationship system.  

20 museums in last year

Over 20 museums implemented Tessitura within the last year alone, joining the dozens of museums, galleries and attractions of all sizes in five countries around the globe that utilise Tessitura to transact, unify, and transform their organisations. Tessitura is one unified system to drive engagement and revenue in efficient and consumer-friendly ways- both on premises, and online.  This system and its capabilities provide arts, cultural and entertainment organisations with equally strong functionality in ticketing and admissions, fundraising, memberships, marketing, CRM, and all of the ways in which organisations connect with their audiences.

Tessitura enables more unified model

“The National Portrait Gallery recognises that more than ever it is essential for arts organisations to understand the needs of their audiences, and to find ways to build relationships with them,” said Steve Payne, the National Portrait Gallery’s CRM Project Manager. “Tessitura provides us with the capabilities to do that and hopefully much more. We used to have to operate with multiple systems and Tessitura will enable us to have a more unified model, so we can improve interactions with visitors and increase efficiency,” he continued.

“The National Portrait Gallery recognises that more than ever it is essential for arts organisations to understand the needs of their audiences, and to find ways to build relationships with them.”

Deeper layer of insight

“We are looking forward to making the most of Tessitura's array of tools to build stronger long-term relationships with visitors to each of our museums, while also enabling greater collaboration and knowledge-sharing among our teams,” said Pete Dickinson, the Science Museum Group’s Head of Communications and Audience Insight. He added, “With Tessitura, we can ensure that our visitors' needs and preferences drive all our communications with them and bring a deeper layer of insight into our own decision making.”

“With Tessitura, we can ensure that our visitors' needs and preferences drive all our communications with them and bring a deeper layer of insight into our own decision making.”

Client retention rate of 98%

“We are delighted to welcome the National Portrait Gallery and the Science Museum Group into the Tessitura Network,” said Jack Rubin, President of Tessitura. “We are dedicated to supporting their mission and their efforts to build meaningful relationships with their patrons.”

“Our technology and our company support a diverse community of organisations in multiple arts and cultural genres that range in size from 10 employees to 1,000, and from 20,000 tickets sold annually to over six million,” he continued. “The Tessitura Network entered the UK market in 2003 and has expanded across the arts and cultural sector. Our client retention rate has been over 98% since the company’s inception, and that is a reflection of the capabilities and service we provide. To a degree, selecting Tessitura is helping ‘future proof’ needs and mitigate risk. There is a great deal of included functionality for all departments. The core software works ‘out of the box’ so to speak, yet it is highly configurable, flexible and customisable to accommodate varying business needs and policies.”

About the National Portrait Gallery

Founded in 1856, the aim of the National Portrait Gallery, London is ‘to promote through the medium of portraits the appreciation and understanding of the men and women who have made and are making British history and culture, and ... to promote the appreciation and understanding of portraiture in all media’. The Gallery holds the most extensive collection of portraits in the world. With over 1,000 portraits on display across three floors, from Elizabeth I to David Beckham, the Gallery in London attracts over two million visits a year. Featured artists range from Holbein to Hockney, and the Collection includes work across all media, from painting and sculpture to photography and video. As well as the permanent displays, the Gallery has a diverse and ever-changing programme of exhibitions and events that promote an understanding and appreciation of portraiture in all forms.

About the Science Museum Group

The Science Museum Group includes the Science Museum in London; the National Media Museum in Bradford; the National Railway Museum in York and Shildon; and The Museum of Science & Industry in Manchester. The Science Museum Group attracts well over five million visits a year. Its world-class collections, in the fields of science, technology, engineering, medicine, design and enterprise, transport, photography and other media are the most comprehensive and significant anywhere in the world. The Group plays a vital role in helping to inspire the next generation of scientists and engineers, showcasing the best of British research and providing accessible and inspiring exhibitions and event programmes for both adults and children.

About Tessitura Network

Tessitura was built from the ground up to specifically help arts and cultural organizations be successful. The functionality is equally strong for ticketing/admissions, memberships, fundraising, reporting/ analysis, and marketing; at its core is a powerful constituent management system designed for Customer Relationship Management. The business model is designed to benefit users – not to pay off investors, shareholders, or venture capitalists. Tessitura Network has not just promised new functionality; Tessitura has delivered new releases every year of operations and priorities are informed by users. Critically, unlike competition in this sector that promises integration between systems, Tessitura is one fully and seamlessly unified database for full enterprise operations.

After fifteen years of operations, Tessitura continues to expand rapidly serving theatres, museums, dance companies, performing arts centers, attractions, operas, festivals, symphony orchestras, galleries, and more. 2015 saw the largest growth ever with licence holders operating in Australia, Canada, Denmark, Ireland, New Zealand, Sweden, the United Kingdom and the United States.  The hosted deployment model of Tessitura enables quick deployment via the internet. The popular Tessitura Express Web service enables licence holders to operate flexibly and to maximize online revenue. Organizations of all sizes are empowered to use Tessitura in a way that best suits their needs – either “out of the box” or as a platform for innovation. Tessitura is proud to be a member owned and governed non-profit with a self-sufficient business model.

For more information about the Tessitura Network, please contact Marketing Communications Specialist Lindsay Terchin at media@tessituranetwork.com.


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