More than 400 arts and cultural professionals from the UK and Europe will gather in Cardiff, Wales this week to discuss and share knowledge on the most important opportunities and challenges facing the arts industry today.
Wales Millennium Centre/ Canolfan Mileniwm Cymru is host this year to the annual Tessitura European Conference, now one of the most important events on the UK arts and cultural sector calendar.
The 2017 Tessitura European Conference (TEC17) on Tuesday 7 and Wednesday 8 November will be attended by executive leaders, managers and administrators from performing arts centres, dance companies, theatres, art galleries, museums, visitor attractions, orchestras, festivals, science centres and educational institutions.
The comprehensive two-day agenda includes 60+ presentations, a timely and relevant keynote, a Tessitura Innovator Series business insight presentation, peer to peer discussions and panel sessions that will address current focuses for arts and cultural organisations across Executive Leadership, Web and Digital, Marketing, Development, Education, Ticketing, Visitor Services, IT, Finance and Administration streams.
Presentations and discussions on Business Intelligence, Digital Strategy, Accessible Ticketing, Online Customer Experience, Mobile First, Women in I.T., Fundraising Innovation, Cashless Technology and Revenue Management are part of the extensive programme.
Top of mind amongst UK arts and cultural leaders is GDPR (the General Data Protection Regulation law) and ensuring compliance by May 2018. Multiple sessions on GDPR at TEC17 will support executives in understanding these new regulations, showing and sharing the readiness of Tessitura capabilities for compliance, and emphasising the renewed importance of a unified system that effectively manages audience data and relationships.
“The size and significance of this Conference — completely user-managed — demonstrates the strength of our community. Breaking down silos in arts organisations is everything we stand for, and everything about this event supports this.”
Underpinning the two days of learning, knowledge sharing and collaboration is Tessitura CRM software and the community values of its users. Designed specifically for arts and cultural organizations, Tessitura is a truly unified platform driving all mission-critical business functions in one single database, used by 600+ arts and cultural organizations worldwide.
CEO & Co-Founder of Tessitura Network Inc., Jack Rubin will deliver the Opening Address. “Enabling knowledge and best practice sharing is part of the mission of the Tessitura Network. The size and significance of this Conference — completely user-managed — demonstrates the strength of our community. Breaking down silos in arts and cultural organisations is everything we stand for, and everything about this event supports this,” he says.
David Pearce is Business Operations Director of Wales Millennium Centre and Vice Chair of Tessitura Network’s Board of Directors. “It is our absolute pleasure and honour to host the conference once again. It truly is staggering to see the difference six years can make from when we last held the event. Our focus for the conference has always been based on creating a legacy, participation, experience, creativity, community and above all else about having fun,” he says.
Other sessions at TEC17 to be led by members of Tessitura Network’s team will include a current and future technology session on the Tessitura application, digital direction and business intelligence tools by Chuck Reif, Senior Vice President of Technology & Co-Founder and “Support Your Strategy With Tessitura” by Erin Koppel, Senior Director Enterprise Consulting. Tessitura Network staff will deliver a range of training and lab sessions.
The Conference will close with the Keynote Address, “Harnessing the Digital Revolution” by leading Welsh Social Media entrepreneur Miranda Bishop, followed by an Innovator Series Talk, “The Audience π” by Sarah Ogle, Marketing & Sales Director for the Liverpool Everyman & Playhouse. Tessitura’s Innovator Series presents brief and inspiring presentations by industry innovators to advance insight and innovation in the business of arts and culture.
Wales Millennium Centre has welcomed over 16.5 million visitors since opening in 2004, with the aim to “Inspire our Nation, Impress the World”. They have been a user of Tessitura CRM software since their inception.
Tessitura European Conference 2016. Photo: John Finn