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For Customer Care & Front of House

Create a Seamless Patron Experience

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Overview

Powering Your Success

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Build Better Relationships with Your Customers

Tessitura allows you to take immediate action to build on a customer’s loyalty or convert a risky relationship into a great one. Measure the results of each interaction to guide future decision-making.

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See a Complete Picture of Each Customer

Whether customers contact you by phone, online, or at your venue, Tessitura’s unified CRM allows you to understand your entire relationship with each customer at a glance.

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Plan Ahead for Special Services

Tessitura makes it easy for you to collect information about any special services or assistance customers will require when they attend. When the customer arrives, you are ready to provide the services they need.

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Reach Out to Your Customers Before They Arrive

Easily identify customers who are planning to attend so you can reach out in advance to provide information relevant to their visit, important updates, or suggestions to help them engage and enjoy their experience.

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Engage with Your Customers When They Arrive

Tessitura allows you to send personalized push notifications when customers arrive at your venue. Send reminders, special offers, engagement opportunities, and more.

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Track & Resolve Customer Concerns

Tessitura gives you the tools to track customer questions and complaints, ensure timely follow-up by staff, and examine trends to drive institutional priorities and decision-making.

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Empower Your Front-of-House Staff to Help on the Spot

Re-seat customers from any location. Locate and assign available seats right from your handheld scanner.

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Check In Groups Efficiently

Check in all or part of a group from a single barcode scan, even when the group arrives on separate buses.

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jennifer-miller

“The information that we have in Tessitura about our guests helps us if we ever need to follow up with them about an issue. We have gotten feedback from that, people writing us back and saying, ‘You usually don't see customer service like that these days.’”

QuoteJennifer Miller, Perot Museum of Nature & Science

Perot Museum Exterior
Perot Museum Dinosaur
Michelle Usadel - Pheonix Symphony

“Our customers are seeing much better customer service. We have more time to spend with them, not just processing tickets, but having conversations. We're better able to track orders, we're better able to respond in a timely manner.”

QuoteMichelle Usadel, Phoenix Symphony

Phoenix Symphony members
Phoenix Symphony on stage
Tony Palombi

“For me in customer service, [the decision to go with Tessitura] was about service. It was about being able to have that history on each guest and make a personal connection.”

QuoteTony Palombi, John G. Shedd Aquarium

Shedd Aquarium
Shedd Aquarium
Kristina Miller CTC

“A family came in with balcony tickets, and one of the children was terrified of heights. Because of N-Scan, the house manager was able to search and find open seats on the main floor, hold them, and walk the family down to their new seats.”

QuoteKristina Miller, Children’s Theatre Company

CTC - Buccaneers
CTC - Cinderella