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Tessitura Center for Professional Development

Comprehensive Ticketing in Tessitura

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Course Overview

This course offers in-depth training of ticketing configuration and best practices over a 6-week time period, including one week of in-person education. The Comprehensive curriculum begins with 10 virtual lessons, followed by a week-long immersive classroom experience, and ends with a group project where students use newly learned skills to design a Tessitura solution to a real-world scenario. The course is taught by three highly experienced Tessitura staff instructors, ensuring not only a high degree of teacher assistance for each student enrolled, but also that a broad and deep knowledge of best practices across a wide variety of organizations will inform each course.

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Course Structure

Each six-week comprehensive course is taught in three phases: CORE, IMMERSIVE and ENCORE.  Each phase is designed to build on the previous, starting with introducing fundamentals to advanced exercises in the application.

“I really enjoyed the training. The CORE phase was helpful in getting me a base of knowledge before moving into the classroom portion. The classroom phase was the right mix of lectures and practice. As a hands-on learner, it was a good way for me to grasp the information and retain it. I now have a more comprehensive understanding of how all parts of the system work together.”


Melissa Scott, June 2017 TCPD Graduate
Director of Data Systems
Cincinnati Symphony Orchestra

CORE Phase

The CORE phase will introduce key ticketing concepts and terminology virtually through our online learning hub. Instructors are actively involved in online class discussions and available to answer questions during daily office hours.

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    10 online lessons covering the fundamental terminology and concepts of ticketing in Tessitura

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    Video learning, immediately reinforced by quiz assessments and hands-on exercises in a personal course database

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    Tools to track your progress and badges to celebrate your success

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    Course forums to connect with your instructors and fellow students

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    Industry seminars, supplemeted by group discussions among the class

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    Links to elective learning resources and a full Tessitura glossary of terms


The IMMERSIVE phase builds upon the foundational knowledge gained during the CORE Phase. During this six-day period, lecture-style classroom training will be combined with lab time for hands-on system setup work to reinforce each unit as it is being taught.

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    28+ hours of classroom lectures focused on critical ticketing functionality and structures

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    25+ hours of lab time staffed with a Tessitura trainer to provide additional instruction

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    6 days of networking with engaged arts and cultural professionals

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    Completion of a functional organizational model in your class database


The ENCORE phase applies the student's newly learned skills to complete a group project over the course of three weeks.

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    Deepen community connections by working with fellow students to solve a real-world scenario

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    Elective learning opportunities on advanced topics

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    Final project presentation on a virtual meeting with all students, the Lead Instructor and the Teaching Assistants in attendance

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    Earn a Certificate of Course Completion upon successful completion of the course work, practicum and final project


“I really enjoyed working with each of the instructors and appreciated the welcoming atmosphere they created from the get-go. I never felt uncomfortable asking questions, and they encouraged us to ask for help whenever we were unsure! The class was comprehensive, the instructors thorough, and their support was constant.”


Morgan Gavaletz, June 2017 TCPD Graduate
Ticketing Customer Service Assistant
Ogunquit Playhouse

Take your place alongside a growing number of engaged arts and cultural professionals as a TCPD graduate.

We'd love to chat with you about how the Tessitura Center of Professional Development can support your organization.

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