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Our team

Meet the passionate people who make up our global team

Meet Our Team
Jack Rubin

Jack Rubin

Chief Executive Officer & Co-Founder

Jack Rubin has led the Tessitura Network since its inception in 2001 after being appointed President by the founding Board. He has led the company from the initial two person organization of he and Chuck Reif, (head of technology / fellow co-founder), and two license holders, to close to 600 organizations using Tessitura, over 200 Tessitura Network team members, technology and functionality advancements every year, multiple products and services, a global footprint on three continents and across ten countries, and as strong a presence in the museum and cultural attraction sector as the company initially built in the performing arts sector. 

Jack has served in management and leadership roles in both the for-profit and non-profit worlds. Previously, he was CEO and President of an internet-based ticketing and box office software company, Chief Financial and Strategic Officer for www.hotels.com during the period they went public and has also served in CEO, and senior-level management, marketing and strategic officer positions for large publicly-traded companies in various industries and market sectors. Responsibilities included dozens of mergers and acquisitions while with public companies, start-ups, growth initiatives, product development, strategic alliance formations, and management of numerous businesses. 

Jack has also served on non-profit boards and co-chaired a successful technology task force for an educational institution that led to nationally recognized design and implementation of the educational use of technology. Jack has an MBA with distinction from the Wharton School at the University of Pennsylvania, a BBA summa cum laude from the University of Texas and is also a CPA.

“The concept of community is in our DNA. We live and breathe your success; it’s in our hearts and minds. Literally, your success is our mission and what our team works for every day. The Tessitura cooperative business model allows us to focus on you. We are not a supplier; we are proud to be your partner.”
Andrew Recinos

Andrew Recinos


Andrew Recinos is President of the Tessitura Network. He is responsible for oversight of Tessitura's North American operations, including Consulting, Application Support, Managed Services, Community, Conference, and Learning Resources divisions. Working closely with CEO Jack Rubin, Andrew is a key strategic leader for the company. Taking an active role in connecting with Tessitura's member organizations, Andrew visits with scores of cultural professionals around the globe each year, sharing news about the company and learning the many unique stories of our community. Andrew's presentations draw insights from the multifaceted organizations in the world of Tessitura. 

Prior to joining Tessitura, Andrew was a Managing Director at Jacobson Consulting Applications (JCA) where he oversaw their Products division.  Andrew served as a product lead for the development of T-Stats, Tessitura Dashboards and the Revenue Management Application (RMA), as well as serving as Tessitura implementation lead for more than 30 Tessitura implementations. In 2009, Andrew became the Product Manager for the Tessitura Next Generation Project and served on the Board Steering Committee for the project to re-envision Tessitura. Prior to JCA, Andrew worked in fundraising, membership and technology at a variety of non-profits, most notably Carnegie Hall in New York City, where he worked for eight years. Among his roles was Director, Friends of Carnegie Hall, where he oversaw all aspects of this 15,000 member program.

Andrew has a Master’s Degree in Arts Administration and Bachelor of Music, Composition from Indiana University. He currently serves on the Distinguished Alumni Council of the Indiana University School of Public & Environmental Affairs. He lives in Portland, Oregon with his wife and daughter.

“Never lose sight of the beauty that exists at the core of what we do – we connect people with culture.  I am constantly amazed at how our community is leveraging Tessitura technology to connect their culture with more and more people.”
Chuck Reif

Chuck Reif

Senior Vice President of Technology & Co-Founder

As one of Tessitura Network’s founders, Chuck Reif has been with the company since its inception and remains the primary architect and development project leader for the Tessitura Software. Chuck leads the Product Development team and works closely with Chief Technical Officer, Ron Wilson, and Senior VP of Digital, Kristin Darrow, to manage the technical direction of the company and the future functionality of the Tessitura platform. Chuck’s team also includes Quality Assurance and Tessitura’s Business Intelligence Initiative with VP of Business Intelligence, John Jakovich. 

Chuck joined Tessitura Network from the Metropolitan Opera, where he was project manager for the development of the original Tessitura software. Initially in charge of IT for the Met’s Marketing and Development departments, he became Assistant Director of IT and was responsible for administering the systems that were eventually replaced by Tessitura. Chuck then led the organization-wide effort to design and build what was then called Impresario Software — an extensive project that involved all customer-facing departments over a three and a half year period. 

Prior to his career in technology, Chuck worked in the theatre as a professional stage manager for Broadway and National Touring productions of such shows as The King and I with Yul Brynner, Hello Dolly with Carol Channing and The Music Man with Dick Van Dyke. After seven years backstage, he began consulting with Broadway producers, helping them to implement effective uses of computer technology. One of his projects at the time was to write the program that tracked the casts of Cats all over the world. 

Chuck has a Bachelor of Education (Music and Theatre) from Northern Illinois University. The early years of his career found him doing social work in London, managing a marina in the Virgin Islands and renovating apartments in New York City. But from a very young age he wanted to work in the theatre and is therefore thrilled that the arts are still a major focus of his work. Chuck lives in the beautiful Pacific Northwest, where he enjoys skiing, hiking and cycling.

“My greatest satisfaction comes from talking to Tessitura Network community members who say that our technology, services, and community have both helped them in their daily jobs and also fueled their careers.”
Tony Barnes

Tony Barnes

Director of European Operations

Tony joined Tessitura Network in 2006 and has been leading the European operation since 2009. His dedicated team of sixteen staff has responsibility for implementations, data conversions, customisations, post implementation, support services, customer care and relationship management for the Tessitura users across UK and Europe. His team also works at growing the community of members and represents Tessitura Network at trade shows and industry conferences throughout the region.

Tony has an impressive 30 years’ experience in arts management, specialising in Box Office and IT. Before joining the Tessitura Network, he was Sales & Systems Manager for 12 years at The Bridgewater Hall in Manchester, a user of Tessitura and valued member of our community. Prior to The Bridgewater Hall Tony worked in arts management roles in Bradford and Birmingham. 

Tony and his wife recently moved to the historic city of York, where he has rediscovered his love of cycling. 

“Since joining the Network in the early stages of its presence in the UK it has been a pleasure to see how its growth has transformed organisations across the United Kingdom and Ireland and latterly into Scandinavia and the Nordic regions. Tessitura Network's unique business model and role as a technological leader in the industry together with its dedication to exemplary service make it a delight to work for.”
Bob Bell

Bob Bell

Vice President, Development Support

Bob Bell has been responsible for Tessitura Network Support leadership since 2002. He leads a team of 18 dedicated staff who provide application support to Tessitura licensees and information technology support for the Network's employees.

Prior to joining Tessitura Network as employee number three, Bob was Director of Information Technology for Boston Symphony Orchestra, a-multi-venue organization with 170+ workstations/peripherals, advanced networks and a leading internet presence. During his extensive career, he has had corporate experience as systems manager, analyst and certified Material Requirements Planner and built up an in-depth knowledge of accounting, ticketing, fundraising and manufacturing systems, and related software. 

Bob holds a Bachelor of Science in Computer Science (Washington University). He lives in Boston with his husband and is an avid fan of the Boston Red Sox and a frequent visitor of local Tessitura cultural organizations.

“The community spirit of the Network makes me feel like I am a staff member of the organizations we support and not a vendor looking in from the outside.”
Laura Bowden

Laura Bowden

Vice President of Administration

Laura Bowden and her team manage the day-to-day, behind-the-scenes business operations of Tessitura Network. Laura lives in Dallas, Texas and her team’s varied responsibilities include legal and governance, Board of Directors, company strategy, recruiting, human resources, team meetings and events, customer and partner relationships and conference sponsorship.

Laura has a background in fundraising and special events in the performing arts, museum and higher education sectors, including previous roles with Southern Methodist University (fundraising), the Atlanta History Center (special events), and the Atlanta Symphony (fundraising and special events).

Laura received a graduate degree in voice performance from Southern Methodist University and undergraduate degrees in business and music from Emory University. She enjoyed a brief career as a classical singer, and now has a role at the Tessitura Network that merges her experiences in both business and music. Laura still sings for fun and has been known to appear in the ‘Tessiturians’ band from time to time. Married to a musician, she enjoys yoga, Pilates and gardening in her spare time.

“The best part of my job is getting to visit with Tessitura licensees to see the amazing work they are doing to bring art and culture to the world.”
Melissa C.

Melissa Champ

Vice President, Support

Melissa Champ is the Vice President of Support and has been with the Tessitura Network since 2013. Before joining the Network, Melissa worked in web and marketing roles for several performing arts organizations in the Kansas City area. 

As the Vice President of Support, Melissa oversees the Tessitura Network Support team and overall customer support satisfaction.

Melissa currently lives in Lee's Summit, Missouri in the Kansas City area.

Kristin Darrow

Kristin Darrow

Senior Vice President, Product

Kristin Darrow is Senior Vice President for Digital at Tessitura Network. She heads Tessitura’s Digital division and strategic product development for Tessitura’s digital platforms, TN Express Web and TN Mobile Plus. Kristin leads the full lifecycle of Tessitura’s digital products which includes strategic product direction, software development, support and implementation operations. Evolving closely with Tessitura’s broader technology and strategic directions, TN Express Web has gone from a small startup product in 2008 to what is now the Network’s primary web integration platform used by nearly 400 organizations worldwide. During this evolution, the Digital team has grown to reflect this growth in product direction and usage and now includes nearly 30 digitally-focused professionals that span expertise areas from software engineering, quality assurance, UX/UI design, customer service and product implementation.  

Prior to working at Tessitura, Kristin was Director of E-Commerce for the Baltimore Symphony Orchestra (including overseeing one of the earliest launches of a Tessitura-integrated website in 2002). Her career has been spent at the intersection digital and art/culture.  She’s an avid believer in the power of art and culture to shape (and perhaps most accurately depict) the human experience. She holds a degree in viola performance from the University of Texas at Austin and splits her time between Seattle and her farm in Eastern Washington state where she likes to play fiddle in her barn.     

“Working for Tessitura is a daily experience of putting the needs of our community at the top of the decision tree and building technology and services to support those needs. I find this business model to have tremendous integrity and it has become a huge source of inspiration in my career. ”
Jeremy Dixon

Jeremy Dixon

Managing Director, Asia Pacific

Jeremy Dixon leads a talented team of nine staff in Australia and New Zealand with responsibility for implementations, data conversions, customisations, post implementation, support services, customer care and relationship management for the Tessitura users in the region. Based in Auckland, New Zealand, Jeremy regularly travels throughout Australia and New Zealand to support the local user organisations, connect with arts and cultural sector leadership and represent Tessitura Network at key trade shows and industry conferences.

Jeremy joined Tessitura Network in March 2011, bringing with him extensive experience in creating strategic and operational business solutions to a broad spectrum of clients in manufacturing, IT, entertainment, finance, forestry, education, hospitality, and government ministries and agencies in Australia and New Zealand via the respected consulting practice he built and led along with his partner.

It was during a contract with his consultancy that Jeremy first interacted with Tessitura Network. Invited to assist with the implementation of Tessitura at a major consortium of performing arts venues, Jeremy soon took on responsibility for successfully developing the organisation’s first internal CRM and ticketing department, along with creating the inaugural user consortium with the resident companies.

“I am inspired by our entire team’s resolute focus on improving outcomes for the members of the Tessitura Network user community and take pride in supporting the arts and cultural organisations in the Asia Pacific region to be the best they possibly can be in their respective fields.”
Karyn E.

Karyn Elliott

Vice President, Member Services

Karyn Elliott is the Vice President of Member Services and has been with the Network since 2011. Overseeing both support and member engagement, Karyn is responsible for ensuring that the members of the Tessitura Network get the most out of Tessitura. Prior to this role, Karyn helped deliver Tessitura’s e-commerce platform (TN Express Web) to over 400 organizations worldwide as the Senior Director of Client Relations. 

She holds a bachelor’s degree in theater arts with an emphasis in management, and a graduate certificate in nonprofit management from the Helen Bader Institute. Previously, Karyn was the General Manager at First Stage Children's Theater in Milwaukee, WI. 


Mara Hazzard-Wallingford

Mara Hazzard-Wallingford

Vice President of Business Development & Marketing

Mara Hazzard-Wallingford has over 20 years of leadership experience in technology, academia, and the arts. She is responsible for communicating the Tessitura Network vision to our members and to the world at large, while ensuring the continued growth of our community.

Prior to joining Tessitura Network in 2013, Mara served as Director of the Yale University Tessitura Consortium; Director of Audience Services at Adrienne Arsht Center; Senior Consultant at JCA; and Manager of Subscriptions and Telemarketing at Boston Symphony Orchestra. Throughout her career, Mara has led teams and projects of all sizes with a focus on improving individual and organizational performance to accomplish strategic goals. She served as a Lecturer in Theater Management at Yale School of Drama from 2010 through 2014 and is sought after as a speaker at conferences and as a guest lecturer at arts administration programs. 

Mara holds graduate certificates in Marketing Strategy and Women in Leadership from Cornell University, an M.M. from New England Conservatory, and a B.Mus. from Boston University. She lives in Rochester, NY.

Gina Jackson

Gina Jackson

Chief Financial Officer

Gina Jackson leads the department responsible for budgeting, financial reporting, accounting functions, payroll and employee benefit administration for our worldwide team. Her department’s goal is to provide great customer service to Tessitura Network community members and all internal departments, and they work tirelessly in this pursuit. 

Prior to joining Tessitura Network, Gina had been Financial Analyst at an Educational Software Company and Financial Controller of a ticketing software firm, and previously had worked for eight years as Financial Controller for a General Contractor specializing in insurance restoration. Gina holds a Bachelor of Science Degree from San Diego State University in Business Administration and a Master of Science Degree in Finance from San Diego State University. She served for eight years as a volunteer member of the Independent Citizen’s Oversight Committee (ICOC) for the Santee School District to oversee their use of bond funds in restoration, repair and adding of new school facilities in the District.  She has also been Treasurer on the PTSA of Santana High School and is a member of the non-profit organization Run Women Run that promotes and encourages women to run for elected and appointed office in the San Diego region.

A passionate consumer of arts and culture, Gina enjoys attending theatre, musicals and live music and regularly visits art museums, zoos and aquariums. She and her family also enjoy hiking near their home city of San Diego and getting away to the mountains to ski in winter. 

“I take great pride in working for Tessitura Network. Since day one it was evident that the company lives and breathes its mission of helping our members achieve their mission. Everyone is very passionate and sincere in achieving this goal. Supporting organizations in this quest enables me as a consumer to become a better human being – by attending and appreciating arts and cultural organizations of all genres.”
John Jakovich

John Jakovich

Vice President, Business Intelligence

John Jakovich leads Tessitura Network's dedicated Business Intelligence team, who are continually innovating our BI tools in recognition of the critical role of data and analytics in today’s environment.

Prior to joining Tessitura Network in November 2015, he had spent more than a decade as a senior technology leader working with some of the non-profit industry’s largest organizations and within the Tessitura Network ecosystem.  He was the Vice President of Technology at SofTrek Corporation, a provider of non-profit CRM systems for philanthropic organizations and, before that, Chief Information Officer at Jacobson Consulting Applications (JCA), a firm that provides strategic and technology consulting to non-profit organizations.   

John has over 20 years’ experience in IT management and software development for enterprise systems; the majority of which he spent developing business intelligence solutions for the non-profit industry. He studied computer science at California State University Chico and San Marcos and started his engineering career in the dynamic southern California internet start-up market of the mid-nineties.  John worked at several successful start-ups in the e-commerce and artificial intelligence and eventually landed at Kintera, Inc. (later acquired by Blackbaud Inc.).  

John lives in Fort Collins, CO.  He enjoys spending time outdoors with his family, taking advantage of the active Colorado lifestyle, including snowboarding, hiking and running.

“The Tessitura Network is a community like no other! Every day I am challenged and inspired by my insightful Network colleagues and coworkers to continually innovate our world-class platform.”
Marty Kennedy

Marty Kennedy

Vice President Consulting

Marty Kennedy leads the Implementation, Data Conversion, Integration, Project Management and Web Services divisions of Tessitura Network's consulting team, as well as current client relations. He joined Tessitura Network in February 2008 and has now been working in the industry for more than 30 years in total.  


His career began in the 1980s, when he was responsible for programming a customized software-ticketing package.  Since then, Marty has worked with several companies in the areas of programming, training, installation and support, as well as managing each of these areas, and has streamlined many installation and training processes for operational efficiencies.


Marty has a Bachelor of Science in Accounting & Business and Certification in Computer Science from De Sales University (formerly Allentown College of St Francis de Sales).  Originally from a small town in Pennsylvania, he now calls Verona, Wisconsin his home.  Marty has been happily married to Mary Anne for over 30 years and they have a son, Tim.

“Having worked in the industry for 30-plus years, it is an extreme pleasure to work with our software solution alongside dedicated and passionate staff who are always focused on the success of our community members.”
Erin K.

Erin Koppel

Vice President, Enterprise Consulting

Erin Lively Koppel works globally with Tessitura member organizations to advance their business and help them connect more visitors and patrons to the art they produce. As Vice President, Enterprise Consulting for Tessitura Network, she leads a highly skilled team of industry experts who create revenue-generating strategies, deliver meaningful insight via Tessitura Analytics, and provide fundamental CRM guidance which deepens engagement with constituents, and improves operational efficiency using Tessitura.

Known for her ability to inspire and ignite organizationally-inclusive teams, Erin is a highly sought conference speaker and workshop facilitator in Europe and North America. She has personally worked in all genres of arts and culture, from major metropolitan museums and aquariums to regional theatres. Prior to working for Tessitura, Erin spent nearly twenty years fundraising for Lyric Opera of Chicago, one of North America’s largest opera companies, and using Tessitura herself to support multi-million dollar fundraising campaigns she directed. She resides in southwest suburban Chicago.

Ivan Medanic

Ivan Medanic

Senior Vice President, Consulting

Ivan Medanic is the Senior Vice President of Consulting at the Tessitura Network. He is responsible for overseeing the North American consulting team focusing on Implementations, Tech Services, Web Development and Software Consulting offerings. Working closely with the Tessitura Network President, Andrew Recinos, Ivan leads a team of over fifty professionals in providing functional and technical consulting services to Tessitura licensees.

Prior to joining Tessitura, Ivan was the President and Founder of KlearSky Solutions, LLC (“KlearSky”). The Tessitura Network acquired KlearSky in May 2016, in which time Ivan transitioned from running a fifteen-person consulting company to leading the North American consulting division at Tessitura. In many ways, the merger of KlearSky with Tessitura was a long time coming. KlearSky had been a strategic partner to Tessitura for over ten years, providing technology and web services to a number of the Tessitura Network members. Prior to KlearSky, Ivan worked his way up at two CRM consulting companies from consultant to project manager to account manager. In this time, Ivan was able to work on a number of different engagements, refining his skills at providing high-end technology focused services and solutions to his clients.

Ivan has a bachelor’s degree in Mathematics and Eastern European studies from University of Illinois. He lives in Wheaton, IL with his wife and two children. 

“I’ve always felt that Tessitura Network has stood for something more than a technology company. We are a community of professionals with a goal to enrich the lives of our patrons. The Tessitura CRM plays an important part in achieving that goal.”
Kristen O.

Kristen Olson

Vice President of Learning & Thought Leadership

Kristen joined the Tessitura Network in 2011 with 25 years of experience in a variety of positions as both a provider and user of technology solutions for arts and cultural organizations. Just previous to joining the Network, she worked at Wesleyan University while pursuing two Masters degrees, one in Social Sciences from Wesleyan and an MFA in creative non-fiction from Bennington College. Kristen also holds a BA in American Studies with a concentration in 20th Century Dramatic Literature from Yale University, where her senior thesis was an oral history project with August Wilson under the advisement of black feminist cultural critic, bell hooks.

As Vice President of Learning & Thought Leadership, Kristen leads the Learning Resources team as they continually evolve industry-leading learning materials and programs to enable and inspire licensee success with Tessitura. Her team is responsible for documentation, help systems and user guides; e-learning and video tutorials; and the Tessitura Center for Professional Development. Kristen also produces the Tessitura Network webinars program, Tessitura's Innovator Series, and the general sessions at the Tessitura Learning & Community Conference

Kristen lives in the beautiful shoreline town of Old Saybrook, Connecticut.

“The work we do and the work we support on stages, in halls and galleries, through art, performance, exhibits and education, hold the potential to be catalysts for real personal and social transformation. ”
David Pearce

David Pearce

Managing Director, Europe

David is based in Mumbles in Wales and leads Tessitura Network’s European team.  He is responsible for oversight of Tessitura’s business in Europe. His remit includes strategic direction, operations, service, knowledge sharing, thought leadership and relationship management across Europe. The European team consists of a growing team of talented dedicated individuals focused on advancing the business of the arts and culture community it serves.  In addition, David works closely with the European management team and collaborates with Tessitura staff in North America and Asia Pacific to ensure that there is effective coordination of efforts and  resources needed to achieve the goals both of Tessitura Network and its licensees.

Over the last 30 years David has worked with a range of private and public sector organisations to develop a range of skills.  Latterly, as the Strategic Director of Wales Millennium Centre he oversaw the opening of the world leading landmark venue and its first 14 years of operation.  During his tenure Wales Millennium Centre became the first licensee for Tessitura in Europe, developed an award-winning customer experience programme and created the first Tessitura consortium in Europe.

A former inaugural member of the Network’s Member Advisory Committee (MAC), David has been an active member of the community and is passionate to continue to develop this unique feature of Tessitura in Europe.

David is a Member of the Institute of Directors, a former Trustee of the Association of Cultural Enterprises and an experienced qualified Executive Coach.

““Working with our fantastic team to help the arts and cultural community across Europe to advance their business is tremendously rewarding. One of the most amazing parts of my role is seeing the inspiration and delight that so many of our diverse cultural organisations deliver daily to their audiences.””
Anna W.

Anna Wessely

Vice President Hosting Services

In her role as Vice President, Hosting Services, Anna works closely with the Vice President, Technology Operations to oversee the Managed Services team. With responsibility for hosting the Tessitura software in the North American, European and Australian data centers, this team defines the hosting strategy and oversees the day-to-day operations of the hosted environment, including installations and upgrades.

Anna has spent her entire career in the arts in some capacity, including almost two decades of Tessitura software experience. With the Santa Fe Opera, the first license holder of the Tessitura Software, she held positions in the box office and as Database Administrator. In 2004 Anna became the eighth employee of the Tessitura Network, where she has worked as the founding manager of the Asia Pacific regional team and, most recently, as the Project Manager for the software development team. Anna has the distinction of being one of the few people who has attended and presented at every Tessitura Learning and Community Conference. 

Anna lives in Placitas, New Mexico, a small village north of Albuquerque. She enjoys the country life with her two sons, two dogs, cat, and 1954 Chevy pickup truck. 

Ron Wilson

Ron Wilson

Chief Technical Officer

In his role as Chief Technical Officer, Ron works closely with both the Software Development and Managed Services groups, with particular focus on understanding and improving the performance and delivery aspects of all Tessitura Network products.

Ron joined Tessitura Network in 2009, having been active in the Tessitura user community as an implementation consultant and providing related services since 2001. He was Founder and President of Krios Group, an authorized consulting partner to the Tessitura Network. In addition to implementing Tessitura, Krios created the first versions of N-Scan, Tessitura’s access control system, the TN Express Web (TNEW) web transaction path, and originated our hosting service.

Ron had previously been Chief Operating Officer for a $100M NYSE company subsidiary, Engagement Manager for a respected technology consulting firm and Engineer for a major computer manufacturing company. 

Ron has a Bachelor of Science in Industrial and Systems Engineering from the University of Florida. He lives in Grapevine, Texas, where he enjoys getting active with CrossFit and riding motorcycles.

“It is a privilege to be a part of such a collaborative and engaged community. There is no better inspiration than seeing our company and our members work so closely together to ensure everyone’s success.”
Don Youngberg

Don Youngberg

Vice President Community

As Vice President Community, Don Youngberg facilitates peer-to-peer knowledge sharing and collaboration between members of the worldwide Tessitura user community of arts and cultural organizations.

Don heads a dedicated and hard-working team with responsibility for managing our community initiatives and cultivating community connections, including the Tessitura Regional User Groups and events around the globe, our active online community and the annual staging of the highly successful Tessitura Learning & Community Conference (TLCC), of which he is Chair. Don and his team have grown TLCC over the years into the largest, annual global gathering of arts and cultural professionals, promoting sharing of innovative best practice amongst Tessitura users from around the world.

Don joined Tessitura Network in 2003, bringing with him extensive ticketing and fundraising software leadership experience in arts and entertainment markets. He had managed software Installation, training and client support for multiple ticketing and fundraising products. Previously, he had worked in a number of production positons in arts organizations, following his graduation as Master of Fine Arts from Yale School of Drama in Technical Design and Production. Don served as Production Manager in several theatres, and held backstage production roles in various theatre and opera companies, including one of the first adopters of Tessitura, Santa Fe Opera.

Singing and live performance are two of Don’s great joys. He grew up in a household in which everyone sang or played and music was a significant part of his childhood. Today, choral singing remains his passion and is another manifestation of the community values he holds dear. In Connecticut where he lives, Don has been singing in his church choir for 30 years and grabs the opportunity to participate in hymn sings or multi-choir events at Yale whenever he can. Don also takes any opportunity to attend live performances, cultural events and museums in the cities he travels to as part of his work.

“The individuals that make up this extraordinary community deserve extraordinary opportunities to learn from and collaborate with their peers. Our goal is to provide those opportunities in a variety of ways - all year round. The working and personal relationships that have grown out of this community are precious, fruitful and robust. We are blessed.”
Nicholas Boling, seen from the shoulders up, wearing glasses and looking at the camera

Nic Boling

Chief Technology Officer, Sydney Opera House

Nic Boling is Chief Technology Officer at Sydney Opera House. He leads the teams responsible for networked systems, application support, operational technology, web development, Tessitura, information management, cyber security, consortium management, audio-visual installations, and broadcast engineering. He is Sydney Opera House’s senior responsible officer for cyber security, records management, and freedom of information. He also manages the organisation’s privacy function. 

Since 2010 Nic has held a number of roles at Sydney Opera House, including leading a production services department, implementing state-of-the-art communication systems, and leading the technical delivery for a digital transformation that rebuilt the website on an enterprise content management system and email marketing platform integrated with Tessitura. Nic also oversees the Sydney Tessitura consortium. 

Nic holds a Bachelor of Security Analysis (Asia Pacific) and a double Master in Policing Intelligence & Counter-Terrorism and International Security Studies. He leverages this background in security and public policy to mitigate cyber security and business continuity risks.

Gillian Brierley

Gillian Brierley

Assistant General Manager, Marketing, Metropolitan Opera

Gillian Brierley has held senior management positions in several leading UK arts organizations in a career that has specialized in marketing and PR strategy, audience development, innovative pricing solutions and customer service programs.  In January 2014, she moved to the US to take on the position of Assistant General Manager, Marketing and Communications at the Metropolitan Opera House in New York. 

For fourteen years, she held the Head of Marketing and Communications role for Glyndebourne Festival Opera, where her achievements included the implementation of a comprehensive CRM strategy, including making the business case for the introduction of Tessitura in 2005, to maximize sales and engagement with audiences.  Previously, she has held marketing and PR positions at arts institutions including The Royal Opera House, The London Philharmonic Orchestra and the Royal Philharmonic Orchestra.

John Burnett

John Burnett

Vice President & Chief Financial Officer, The Smith Center

With 20-plus years of senior financial and management experience in the non-profit performing arts center field, Vice President and Chief Financial Officer John Burnett is known for building and leading teams that accomplish goals and add value. John served as the CFO for three other multi-million dollar non-profit venues, including The Adrienne Arsht Center for the Performing Arts, The Wang Center for the Performing Arts and The Center for the Performing Arts at the Woodlands, prior to coming to The Smith Center for the Performing Arts in 2013. John earned his B.B.A. in Accounting from the University of St. Thomas, and worked as a Senior Auditor for Ernst & Young followed by a Property Analyst and Accounting Supervisor position at The Woodlands Corporation in Houston, Texas before entering the performing arts arena. John has been a Certified Public Accountant for over 25 years. Opening the $472 million state-of-the-art Adrienne Arsht Center in 2006, which was the largest public / private partnership in South Florida history, is one of his most notable accomplishments.

Joe Carter

Joe Carter (Vice-Chair)

Director, Sales and Customer Experience, Los Angeles Philharmonic

In his current role, Joe Carter oversees all aspects of sales and customer service including strategic planning, retail and sales operations.  Under Carter's direction, the Los Angeles Philharmonic employs about 80 full and part time sales and marketing professionals as well as two contracted telesales operations.  In his time with the organization, sales have grown in part through his successful efforts to redefine pricing and package offerings.  Carter has also implemented new systems that have helped streamline processes, clarified internal communication and improved the overall customer service reputation of the Los Angeles Philharmonic.

Previously, Carter was Ticket Sales Director at Center Theatre Group (CTG - Mark Taper Forum, Ahmanson Theatre and Kirk Douglas Theatre). He joined CTG in 1990 as a marketing assistant and was promoted into strategic positions as the organization grew and prospered.  He particularly engaged CTG into transforming its various sales departments, ensuring a better level of communication and customer service.  Because of these changes, in 2006 CTG received the Outstanding Box Office Award from the International Ticketing Association (INTIX), a membership of 1,200 entertainment organizations from around the world. 

Carter, has also been adjunct faculty at USC for four years.  He sits on the Executive Committee of the Board of Directors of INTIX as the current Past Chair.  In 2015, he was awarded INTIX’s highest honor, the Lifetime Achievement Award. He has also participated in the Los Angeles theatrical community as a Board Member of the Boston Court Performing Arts Center, a state of the art performance space, as well as other philanthropic activities.  Before joining CTG, he was an executive with Macy’s New York.  Carter holds a Bachelor’s Degree in Marketing from Miami University. 

Diana Fortuna

Diana Fortuna

Deputy General Manager, Metropolitan Opera

Diana Fortuna is the Deputy General Manager of the Metropolitan Opera.  She started there as Budget Director.  Prior to The Metropolitan Opera, Ms. Fortuna held a number of finance and related posts, including most recently as President of the Citizens Budget Commission, a nonpartisan, nonprofit organization dedicated to research on New York fiscal conditions.

A cum laude graduate of Harvard with an MBA from Columbia, Diana’s other positions have included the title of Deputy Director of the New York City Office of Management and Budget, where she oversaw New York City’s health and education budgets.  She serves on the Audit Committee of the Board.

Ellen Gallagher

Ellen Gallagher (Chair)

Senior Vice President & CFO, American Museum of Natural History

As SVP and CFO of the American Museum of Natural History, Ellen Gallagher has gathered a broad range of leadership experience in finance, IT, operational areas and board governance. Her finance responsibilities at AMNH include all aspects of fiscal management of their $190 million operating budget and assets of more than $1 billion, with a focus on areas such as financial planning, reporting, tax filings, internal and external audits, cash and investment management, payroll, AP/AR and purchasing. She also acts as Assistant Treasurer (non-voting) on the AMNH Board of Trustees and manages three committees of the AMNH Board: Investment, Budget and Finance, and Audit Committee.

As the Senior Vice President in charge of IT for the institution, Ellen works closely with the CIO on all elements of IT strategy, service delivery, institution-wide data security and new technology developments. For exhibition venues and visitor support, the Museum has been a leader in developing apps and beacon technology to provide wayfinding assistance to visitors throughout their 1.4 million square foot facility, and has implemented a digital strategy that has integrated and leveraged some of the power that the Tessitura platform offers. For the graduate school, the Museum provides state-of-the-art facilities for students, and in the sciences they support high- performance computing in areas such as astrophysics, genomic sequencing, comparative biology research and anthropology, in addition to supporting dozens of high-tech expeditions annually in remote locations. 

Ellen manages three operational divisions with customer-facing responsibilities: Retail Merchandising and Licensing, Events and Conference Services, and Global Business Development. Through Global Business Development she has built strong relationships with many museums that are part of the Tessitura Network, including Arizona Science Center, Cleveland Museum of Natural History, Liberty Science Center, National Geographic Museum, Science Museum of Minnesota, Perot Museum of Nature and the Museum of Science in Boston. 

Prior to joining AMNH, Ellen spent her entire career in the performing arts. She was the CFO at The Public Theater / NY Shakespeare Festival, CFO of the Lincoln Center Redevelopment Corp., Executive Director of the Tucker Opera Foundation, and General Manager of Pennsylvania Ballet. As SVP and CFO of the American Museum of Natural History, Ellen has gathered a broad range of leadership experience in finance, IT, operational areas and board governance. Her finance responsibilities at AMNH include all aspects of fiscal management of their $190 million operating budget and assets of more than $1 billion, with a focus on areas such as financial planning, reporting, tax filings, internal and external audits, cash and investment management, payroll, AP/AR and purchasing. She also acts as Assistant Treasurer (non-voting) on the AMNH Board of Trustees and manages three committees of the AMNH Board: Investment, Budget and Finance, and Audit Committee.

Photo of Nancy Yao Maasbach

Nancy Yao Maasbach (Secretary)

President, Museum of Chinese in America

As the President of Museum of Chinese in America since February of 2015, Nancy Yao Maasbach has the unique privilege of combining her experiences in managing organizations, professional interests in promoting arts and culture as a bridge between people, and research focus on examining the role of Chinese Americans in U.S.-China relations. On her journey, Nancy has lived in several Chinese communities, including Flushing, Chinatown NYC, Hong Kong, and Los Angeles. Prior to MOCA, Nancy served in leadership roles at the Yale-China Association, Council on Foreign Relations, and the Center for Financial Research and Analysis. She also values her time at Goldman Sachs & Co. in Hong Kong and New York. Nancy received her MBA from Yale School of Management and her AB from Occidental College. She is a member of the Council on Foreign Relations.

Watch Nancy’s Innovator Series talk from TLCC2017.

Michael Ockwell headshot

Michael Ockwell

Chief Executive, Mayflower Theatre

Michael has been Chief Executive of Mayflower Theatre since October 2012. He started as an actor, appearing with the Royal Shakespeare Company and in several TV shows, before moving into theatre management when he became House Manager at the London Palladium. Michael has worked in UK regional theatre since 1999 and came from the Grand Opera House in Belfast to join Mayflower Theatre.

Michael is responsible for the overall strategy of the theatre and also selecting the productions that appear at Mayflower Theatre. He therefore travels extensively in the pursuit of bringing the very best shows to Southampton. 

Michael’s passion is offering young people the opportunity to engage in live theatre. He directs Mayflower Theatre’s summer youth production and has been involved in 11 youth productions enabling over 2,000 young people to appear on the stages of some of the best regional theatres in the UK.  

Michael is a Trustee of Culture Southampton; Chair of Mayflower 400, the Southampton-based project team delivering the cultural programme to commemorate the 400th anniversary of the sailing of the Mayflower ship; and Chair of ZoieLogic Dance Company. 

Michael has produced several regional shows. At Grand Opera House he produced Richard Dormer’s award-winning production of Hurricane directed by Rachel O’Riordan, and A Night in November by Marie Jones at Belfast Grand Opera House and Ireland tour. At Mayflower Theatre he produced the UK Tour of The Santa Trap and Here Be Monsters and was an Associate Producer on Titanic The Musical and Fiddler on the Roof.


Mary Beth Rossi

Mary Beth Rossi (Treasurer)

CFO, David A. Straz, Jr. Center for the Performing Arts

In her position as CFO of the Straz Center for the Performing Arts, Mary Beth Rossi oversees Finance, Ticketing, IT, HR and legal for the organization.  She was part of the Tessitura selection team at the Straz Center over seven years ago, is highly involved in the evolution of Tessitura within the Center, and encourages the use of Tessitura software to its fullest capability. In addition, she represents the Straz Center’s performing arts school, and has an understanding of needs and involvement as organizations continue to advance their education programs.    

Mary Beth is the project lead for the new Straz Center strategic plan. Her experience includes 29 years of accounting, financial management, planning and analysis along with systems technology for multi-million dollar corporations, as well as public accounting work. Before her appointment as CFO, Mary Beth worked as a key financial advisor and controller for various divisions of Cardinal Health, BF Goodrich and Johnson & Johnson. Mary Beth holds both CPA and CMA certifications.  Mary Beth currently serves as Board Treasurer and serves on the Audit and Finance Committees.

Jack Rubin

Jack Rubin

CEO, Tessitura Network

Jack Rubin has led the Tessitura Network, Inc. since its inception in 2001 after being appointed President by the founding Board. He was also responsible for the sales and marketing efforts to license and sublicense Tessitura Software to over 300 organizations worldwide for Impresario LLC. (In 2009 the Network assumed the licensing activities for the software due to a new arrangement with Impresario.)

Jack has served in management and leadership roles in both the for-profit and non-profit worlds. Previously, he was CEO and President of an internet-based ticketing and box office software company, Chief Financial and Strategic Officer for www.hotels.com during the period they went public and has also served in CEO, and senior-level management, marketing and strategic officer positions for large publicly-traded companies in various industries and market sectors. Responsibilities included dozens of mergers and acquisitions while with public companies, start-ups, growth initiatives, product development, strategic alliance formations, and management of numerous businesses. 

Jack has also served on non-profit boards and co-chaired a successful technology task force for an educational institution that led to nationally recognized design and implementation of the educational use of technology. Jack has an MBA with distinction from the Wharton School at the University of Pennsylvania, a BBA summa cum laude from the University of Texas and is also a CPA. 

Vincent Van Vleet

Vincent VanVleet

Managing Director, Phoenix Theatre

Originally from Wisconsin and a veteran of the theatre scene in Chicago, Vincent VanVleet is celebrating his 18th season with Phoenix Theatre.  As Managing Director, he has led Phoenix Theatre towards successful increases in both audience development and revenue.  By implementing a new structure, and adopting valuable data tools to drive a “patron-centric” culture, he has increased both audience satisfaction, and their lasting engagement with Phoenix Theatre programs and special events.

Vincent has overseen the largest expansion of programming and facilities in Phoenix Theatre’s 94-year history, with the recent Grand Opening of the Hormel Theatre and the addition of new patron spaces and a bar. He has also orchestrated the expansion of operations at Phoenix Theatre, opening the facility’s doors to Valley organizations as a place to develop, rehearse and perform their work, as well as offering box office services and consultation to fellow arts organizations. In the arts community, he was a driving force behind the implementation of the “Community Database,” a shared resource for over 20 artistic organizations in Arizona who use this valuable tool to expand their reach to Arizona theatre-goers, and the creation of the Central Arts District launched in May 2014 to synergize the branding of arts and culture offerings and venues in the central corridor.

Vincent directs and stage manages annual fundraising events for the Boys and Girls Clubs of Metropolitan Phoenix and Child Help. In addition, he consults with several Valley arts organizations and manages Playhouse on the Park at Central Arts Plaza since 2007.  He also sits on the Board of Directors of Arizona Citizens for the Arts. He received his Bachelor of Arts degree in Acting and Directing with a minor in English at Barat College on Chicago’s North Shore. 

Prior to arriving in the Valley, Vincent was the Production Stage Manager for Shakespeare on the Green in Chicago as well as Production Stage Manager for Writer’s Theatre Chicago.  In 2015 and 2016 Vincent has served on the Tessitura Board Finance Committee and he served on the Nominating Committee in 2016.

Ezra Wiesner

Ezra Wiesner

Chief Technology Officer, The Shed

Ezra Wiesner is Chief Technology Officer for The Shed in New York. He was previously the Managing Director of IT for the Philadelphia Orchestra’s IT Services department, which supported the information technology needs of the Orchestra, the Kimmel Center, Ticket Philadelphia, Opera Philadelphia, the Curtis Institute of Music and the Pennsylvania Ballet. He serves on the Board of CIOArts, a professional organization for tech leaders in the performing arts. Ezra also served as the project manager of the Philadelphia Orchestra’s LiveNote 2.0, an in-concert app for concertgoers that provides contextual content relating to the performance on stage. 

A photo of Sean Wright smiling at the camera

Sean Wright

Executive Director, The Grand

Sean Wright came to The Grand Theater in January 2015 as the Executive Director of the organization. In a short time, he has continued to build on The Grand’s commitment to providing the best in the performing arts for the region, as well as expanding the venue’s community and patron engagement initiatives.

During Wright’s tenure, The Grand has posted four straight seasons of record ticket sales and has sold out 64 performances. The venue has earned recognition for three straight years as one of Pollstar’s Top 200 theatres in the world, the first time the venue has ever been in those rankings. The Grand has also developed new programming such as the 10x10 Series, and new community initiatives such as Access for All and the Community Engagement Series. Under Wright’s leadership, The Grand played host to events that brought over 130,000 patrons through the doors in 2018 from 67 counties across Wisconsin, and brought over 6500 first-time attendees to events.

Wright previously served as the Director of the Leslie S. Wright Fine Arts Center at Samford University in Birmingham, AL from 2010-14. Under his guidance, the Wright Center set three consecutive years of record revenue growth, and four straight years of new total attendance records. The venue also rekindled and expanded relationships with resident companies Alabama Ballet, Opera Birmingham and the Alabama Symphony Orchestra during his tenure. Wright came to Samford in 2007 to open the 5,000-seat Pete Hanna Center multi-purpose facility, the largest construction project ever on the Samford campus.

Prior to coming to Samford, Wright also held positions at the University of Alabama, Washington University in St. Louis, and the University of North Carolina. 

Wright received his bachelor’s degree from Westminster College (MO), and has a MA from the University of North Carolina.


“Your team is a delight to work with — they keep us on track and so thoroughly outline expectations and develop skills with our staff that we've yet to encounter any significant surprises. Our overall sense of the Tessitura team is that they're exceptionally accomplished at what they do.”

Clifford Rust, Vice President of Finance & Administration, Handel + Haydn Society

Team Tessitura