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Our team

Meet the passionate people who make up our global team

Meet Our Team
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Jack Rubin

Jack Rubin

Chief Executive Officer & Co-Founder

Jack Rubin has led the Tessitura Network, Inc. since its inception in 2001 after being appointed President by the founding Board.  He has led the company from the initial two person organization of he and Chuck Reif, (head of technology / fellow co-founder), and two license holders, to close to 600 organizations using Tessitura, over 200 Tessitura Network team members, technology and functionality advancements every year, multiple products and services, a global footprint on three continents and across ten countries, and as strong a presence in the museum and cultural attraction sector as the company initially built in the performing arts sector. 

Jack has served in management and leadership roles in both the for-profit and non-profit worlds.  Previously, he was CEO and President of an internet-based ticketing and box office software company, Chief Financial and Strategic Officer for www.hotels.com during the period they went public and has also served in CEO, and senior-level management, marketing and strategic officer positions for large publicly-traded companies in various industries and market sectors.  Responsibilities included dozens of mergers and acquisitions while with public companies, start-ups, growth initiatives, product development, strategic alliance formations, and management of numerous businesses. 

Jack has also served on non-profit boards and co-chaired a successful technology task force for an educational institution that led to nationally recognized design and implementation of the educational use of technology.   Jack has an MBA with distinction from the Wharton School at the University of Pennsylvania, a BBA summa cum laude from the University of Texas and is also a CPA.

“The concept of community is in our DNA. We live and breathe your success; it’s in our hearts and minds. Literally, your success is our mission and what our team works for every day. The Tessitura cooperative business model allows us to focus on you. We are not a supplier; we are proud to be your partner.”
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Andrew Recinos

Andrew Recinos

President

Andrew Recinos is President of the Tessitura Network. He is responsible for oversight of Tessitura's North American operations, including Consulting, Application Support, Managed Services, Community, Conference, and Learning Resources divisions. Working closely with CEO Jack Rubin, Andrew is a key strategic leader for the company. Taking an active role in connecting with Tessitura's member organizations, Andrew visits with scores of cultural professionals around the globe each year, sharing news about the company and learning the many unique stories of our community. Andrew's presentations draw insights from the multifaceted organizations in the world of Tessitura. 

Prior to joining Tessitura, Andrew was a Managing Director at Jacobson Consulting Applications (JCA) where he oversaw their Products division.  Andrew served as a product lead for the development of T-Stats, Tessitura Dashboards and the Revenue Management Application (RMA), as well as serving as Tessitura implementation lead for more than 30 Tessitura implementations. In 2009, Andrew became the Product Manager for the Tessitura Next Generation Project and served on the Board Steering Committee for the project to re-envision Tessitura. Prior to JCA, Andrew worked in fundraising, membership and technology at a variety of non-profits, most notably Carnegie Hall in New York City, where he worked for eight years. Among his roles was Director, Friends of Carnegie Hall, where he oversaw all aspects of this 15,000 member program.

Andrew has a Master’s Degree in Arts Administration and Bachelor of Music, Composition from Indiana University. He currently serves on the Distinguished Alumni Council of the Indiana University School of Public & Environmental Affairs. He lives in Portland, Oregon with his wife and daughter.

“Never lose sight of the beauty that exists at the core of what we do – we connect people with culture.  I am constantly amazed at how our community is leveraging Tessitura technology to connect their culture with more and more people.”
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Chuck Reif

Chuck Reif

Senior Vice President of Technology & Co-Founder

As one of Tessitura Network’s founders, Chuck Reif has been with the company since its inception and remains the primary architect and development project leader for the Tessitura Software. Chuck leads the Product Development team and works closely with Chief Technical Officer, Ron Wilson, and Senior VP of Digital, Kristin Darrow, to manage the technical direction of the company and the future functionality of the Tessitura platform. Chuck’s team also includes Quality Assurance and Tessitura’s Business Intelligence Initiative with VP of Business Intelligence, John Jakovich. 

Chuck joined Tessitura Network from the Metropolitan Opera, where he was project manager for the development of the original Tessitura software. Initially in charge of IT for the Met’s Marketing and Development departments, he became Assistant Director of IT and was responsible for administering the systems that were eventually replaced by Tessitura. Chuck then led the organization-wide effort to design and build what was then called Impresario Software — an extensive project that involved all customer-facing departments over a three and a half year period. 

Prior to his career in technology, Chuck worked in the theatre as a professional stage manager for Broadway and National Touring productions of such shows as The King and I with Yul Brynner, Hello Dolly with Carol Channing and The Music Man with Dick Van Dyke. After seven years backstage, he began consulting with Broadway producers, helping them to implement effective uses of computer technology. One of his projects at the time was to write the program that tracked the casts of Cats all over the world. 

Chuck has a Bachelor of Education (Music and Theatre) from Northern Illinois University. The early years of his career found him doing social work in London, managing a marina in the Virgin Islands and renovating apartments in New York City. But from a very young age he wanted to work in the theatre and is therefore thrilled that the arts are still a major focus of his work. Chuck lives in the beautiful Pacific Northwest, where he enjoys skiing, hiking and cycling.

“My greatest satisfaction comes from talking to Tessitura Network community members who say that our technology, services, and community have both helped them in their daily jobs and also fueled their careers.”
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Tony Barnes

Tony Barnes

Director of European Operations

Tony joined Tessitura Network in 2006 and has been leading the European operation since 2009. His dedicated team of sixteen staff has responsibility for implementations, data conversions, customisations, post implementation, support services, customer care and relationship management for the Tessitura users across UK and Europe. His team also works at growing the community of members and represents Tessitura Network at trade shows and industry conferences throughout the region.

Tony has an impressive 30 years’ experience in arts management, specialising in Box Office and IT. Before joining the Tessitura Network, he was Sales & Systems Manager for 12 years at The Bridgewater Hall in Manchester, a user of Tessitura and valued member of our community. Prior to The Bridgewater Hall Tony worked in arts management roles in Bradford and Birmingham. 

Tony and his wife recently moved to the historic city of York, where he has rediscovered his love of cycling. 

“Since joining the Network in the early stages of its presence in the UK it has been a pleasure to see how its growth has transformed organisations across the United Kingdom and Ireland and latterly into Scandinavia and the Nordic regions. Tessitura Network's unique business model and role as a technological leader in the industry together with its dedication to exemplary service make it a delight to work for.”
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Bob Bell

Bob Bell

Vice President Support & Network Services

Bob Bell has been responsible for Tessitura Network Support leadership since 2002. He leads a team of 18 dedicated staff who provide application support to Tessitura licensees and information technology support for the Network's employees.

Prior to joining Tessitura Network as employee number three, Bob was Director of Information Technology for Boston Symphony Orchestra, a-multi-venue organization with 170+ workstations/peripherals, advanced networks and a leading internet presence. During his extensive career, he has had corporate experience as systems manager, analyst and certified Material Requirements Planner and built up an in-depth knowledge of accounting, ticketing, fundraising and manufacturing systems, and related software. 

Bob holds a Bachelor of Science in Computer Science (Washington University). He lives in Boston with his husband and is an avid fan of the Boston Red Sox and a frequent visitor of local Tessitura cultural organizations.

“The community spirit of the Network makes me feel like I am a staff member of the organizations we support and not a vendor looking in from the outside.”
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Laura Bowden

Laura Bowden

Vice President of Administration

Laura Bowden and her team manage the day-to-day, behind-the-scenes business operations of Tessitura Network. Laura lives in Dallas, Texas and her team’s varied responsibilities include legal and governance, Board of Directors, company strategy, recruiting, human resources, team meetings and events, customer and partner relationships and conference sponsorship.

Laura has a background in fundraising and special events in the performing arts, museum and higher education sectors, including previous roles with Southern Methodist University (fundraising), the Atlanta History Center (special events), and the Atlanta Symphony (fundraising and special events).

Laura received a graduate degree in voice performance from Southern Methodist University and undergraduate degrees in business and music from Emory University. She enjoyed a brief career as a classical singer, and now has a role at the Tessitura Network that merges her experiences in both business and music. Laura still sings for fun and has been known to appear in the ‘Tessiturians’ band from time to time. Married to a musician, she enjoys yoga, Pilates and gardening in her spare time.

“The best part of my job is getting to visit with Tessitura licensees to see the amazing work they are doing to bring art and culture to the world.”
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Kristin Darrow

Kristin Darrow

Senior Vice President, Digital

Kristin Darrow is Senior Vice President for Digital at Tessitura Network. She heads Tessitura’s Digital division and strategic product development for Tessitura’s digital platforms, TN Express Web and TN Mobile Plus. Kristin leads the full lifecycle of Tessitura’s digital products which includes strategic product direction, software development, support and implementation operations. Evolving closely with Tessitura’s broader technology and strategic directions, TN Express Web has gone from a small startup product in 2008 to what is now the Network’s primary web integration platform used by nearly 400 organizations worldwide. During this evolution, the Digital team has grown to reflect this growth in product direction and usage and now includes nearly 30 digitally-focused professionals that span expertise areas from software engineering, quality assurance, UX/UI design, customer service and product implementation.  

Prior to working at Tessitura, Kristin was Director of E-Commerce for the Baltimore Symphony Orchestra (including overseeing one of the earliest launches of a Tessitura-integrated website in 2002). Her career has been spent at the intersection digital and art/culture.  She’s an avid believer in the power of art and culture to shape (and perhaps most accurately depict) the human experience. She holds a degree in viola performance from the University of Texas at Austin and splits her time between Seattle and her farm in Eastern Washington state where she likes to play fiddle in her barn.     

“Working for Tessitura is a daily experience of putting the needs of our community at the top of the decision tree and building technology and services to support those needs. I find this business model to have tremendous integrity and it has become a huge source of inspiration in my career. ”
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Jeremy Dixon

Jeremy Dixon

Director Asia Pacific

Jeremy Dixon leads a talented team of nine staff in Australia and New Zealand with responsibility for implementations, data conversions, customisations, post implementation, support services, customer care and relationship management for the Tessitura users in the region. Based in Auckland, New Zealand, Jeremy regularly travels throughout Australia and New Zealand to support the local user organisations, connect with arts and cultural sector leadership and represent Tessitura Network at key trade shows and industry conferences.

Jeremy joined Tessitura Network in March 2011, bringing with him extensive experience in creating strategic and operational business solutions to a broad spectrum of clients in manufacturing, IT, entertainment, finance, forestry, education, hospitality, and government ministries and agencies in Australia and New Zealand via the respected consulting practice he built and led along with his partner.

It was during a contract with his consultancy that Jeremy first interacted with Tessitura Network. Invited to assist with the implementation of Tessitura at a major consortium of performing arts venues, Jeremy soon took on responsibility for successfully developing the organisation’s first internal CRM and ticketing department, along with creating the inaugural user consortium with the resident companies.

“I am inspired by our entire team’s resolute focus on improving outcomes for the members of the Tessitura Network user community and take pride in supporting the arts and cultural organisations in the Asia Pacific region to be the best they possibly can be in their respective fields.”
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Gina Jackson

Gina Jackson

Chief Financial Officer

Gina Jackson leads the department responsible for budgeting, financial reporting, accounting functions, payroll and employee benefit administration for our worldwide team. Her department’s goal is to provide great customer service to Tessitura Network community members and all internal departments, and they work tirelessly in this pursuit. 

Prior to joining Tessitura Network, Gina had been Financial Analyst at an Educational Software Company and Financial Controller of a ticketing software firm, and previously had worked for eight years as Financial Controller for a General Contractor specializing in insurance restoration. Gina holds a Bachelor of Science Degree from San Diego State University in Business Administration and a Master of Science Degree in Finance from San Diego State University. She served for eight years as a volunteer member of the Independent Citizen’s Oversight Committee (ICOC) for the Santee School District to oversee their use of bond funds in restoration, repair and adding of new school facilities in the District.  She has also been Treasurer on the PTSA of Santana High School and is a member of the non-profit organization Run Women Run that promotes and encourages women to run for elected and appointed office in the San Diego region.

A passionate consumer of arts and culture, Gina enjoys attending theatre, musicals and live music and regularly visits art museums, zoos and aquariums. She and her family also enjoy hiking near their home city of San Diego and getting away to the mountains to ski in winter. 

“I take great pride in working for Tessitura Network. Since day one it was evident that the company lives and breathes its mission of helping our members achieve their mission. Everyone is very passionate and sincere in achieving this goal. Supporting organizations in this quest enables me as a consumer to become a better human being – by attending and appreciating arts and cultural organizations of all genres.”
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John Jakovich

John Jakovich

Vice President, Business Intelligence

John Jakovich leads Tessitura Network's dedicated Business Intelligence team, who are continually innovating our BI tools in recognition of the critical role of data and analytics in today’s environment.

Prior to joining Tessitura Network in November 2015, he had spent more than a decade as a senior technology leader working with some of the non-profit industry’s largest organizations and within the Tessitura Network ecosystem.  He was the Vice President of Technology at SofTrek Corporation, a provider of non-profit CRM systems for philanthropic organizations and, before that, Chief Information Officer at Jacobson Consulting Applications (JCA), a firm that provides strategic and technology consulting to non-profit organizations.   

John has over 20 years’ experience in IT management and software development for enterprise systems; the majority of which he spent developing business intelligence solutions for the non-profit industry. He studied computer science at California State University Chico and San Marcos and started his engineering career in the dynamic southern California internet start-up market of the mid-nineties.  John worked at several successful start-ups in the e-commerce and artificial intelligence and eventually landed at Kintera, Inc. (later acquired by Blackbaud Inc.).  

John lives in Fort Collins, CO.  He enjoys spending time outdoors with his family, taking advantage of the active Colorado lifestyle, including snowboarding, hiking and running.

“The Tessitura Network is a community like no other! Every day I am challenged and inspired by my insightful Network colleagues and coworkers to continually innovate our world-class platform.”
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Marty Kennedy

Marty Kennedy

Vice President Consulting

Marty Kennedy leads the Implementation, Data Conversion, Integration, Project Management and Web Services divisions of Tessitura Network's consulting team, as well as current client relations. He joined Tessitura Network in February 2008 and has now been working in the industry for more than 30 years in total.  

 

His career began in the 1980s, when he was responsible for programming a customized software-ticketing package.  Since then, Marty has worked with several companies in the areas of programming, training, installation and support, as well as managing each of these areas, and has streamlined many installation and training processes for operational efficiencies.

 

Marty has a Bachelor of Science in Accounting & Business and Certification in Computer Science from De Sales University (formerly Allentown College of St Francis de Sales).  Originally from a small town in Pennsylvania, he now calls Verona, Wisconsin his home.  Marty has been happily married to Mary Anne for over 30 years and they have a son, Tim.

“Having worked in the industry for 30-plus years, it is an extreme pleasure to work with our software solution alongside dedicated and passionate staff who are always focused on the success of our community members.”
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Ivan Medanic

Ivan Medanic

Senior Vice President, Consulting

Ivan Medanic is the Senior Vice President of Consulting at the Tessitura Network. He is responsible for overseeing the North American consulting team focusing on Implementations, Tech Services, Web Development and Software Consulting offerings. Working closely with the Tessitura Network President, Andrew Recinos, Ivan leads a team of over fifty professionals in providing functional and technical consulting services to Tessitura licensees.

Prior to joining Tessitura, Ivan was the President and Founder of KlearSky Solutions, LLC (“KlearSky”). The Tessitura Network acquired KlearSky in May 2016, in which time Ivan transitioned from running a fifteen-person consulting company to leading the North American consulting division at Tessitura. In many ways, the merger of KlearSky with Tessitura was a long time coming. KlearSky had been a strategic partner to Tessitura for over ten years, providing technology and web services to a number of the Tessitura Network members. Prior to KlearSky, Ivan worked his way up at two CRM consulting companies from consultant to project manager to account manager. In this time, Ivan was able to work on a number of different engagements, refining his skills at providing high-end technology focused services and solutions to his clients.

Ivan has a bachelor’s degree in Mathematics and Eastern European studies from University of Illinois. He lives in Wheaton, IL with his wife and two children. 

“I’ve always felt that Tessitura Network has stood for something more than a technology company. We are a community of professionals with a goal to enrich the lives of our patrons. The Tessitura CRM plays an important part in achieving that goal.”
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Steve Sabolich

Steve Sabolich

Vice President Technology Operations

Steve Sabolich leads the Managed Services team, which is responsible for hosting the Tessitura software in the North American, European and Australian data centers. This team defines the hosting strategy and oversees the day-to-day operations of the hosted environment, including installations and upgrades.

When he joined Tessitura Network in May, 2015, Steve brought with him over 20 years of IT experience. He worked in a wide range of environments, from start-ups to Fortune 500 companies. His previous role was as Director of SaaS for MRI Software, where he worked for seven years. MRI Software was a Vista Equity Partners portfolio company, a private equity company with 30 billion in capital commitments.  Steve was selected and completed the Vista High Potential Leadership Program (HPLP). The 1 year training program, selects around 25 employees each year from the 20,000+ people working for the portfolio companies and trains them to be the next generation of leaders. Prior to his role at MRI Software, Steve worked at Progressive Insurance and Eaton Corporation.

Steve received his Bachelor of Science in Environmental Science from Ohio State University. He began his career as a Systems Engineer for a Silicon Valley start-up that provided real-time stock and commodity market quotes to businesses and individuals over the Internet. Steve lives in Cleveland, OH with his wife and son, where they enjoy visiting the local museums and art galleries.

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Ron Wilson

Ron Wilson

Chief Technical Officer

In his role as Chief Technical Officer, Ron works closely with both the Software Development and Managed Services groups, with particular focus on understanding and improving the performance and delivery aspects of all Tessitura Network products.

Ron joined Tessitura Network in 2009, having been active in the Tessitura user community as an implementation consultant and providing related services since 2001. He was Founder and President of Krios Group, an authorized consulting partner to the Tessitura Network. In addition to implementing Tessitura, Krios created the first versions of N-Scan, Tessitura’s access control system, the TN Express Web (TNEW) web transaction path, and originated our hosting service.

Ron had previously been Chief Operating Officer for a $100M NYSE company subsidiary, Engagement Manager for a respected technology consulting firm and Engineer for a major computer manufacturing company. 

Ron has a Bachelor of Science in Industrial and Systems Engineering from the University of Florida. He lives in Grapevine, Texas, where he enjoys getting active with CrossFit and riding motorcycles.

“It is a privilege to be a part of such a collaborative and engaged community. There is no better inspiration than seeing our company and our members work so closely together to ensure everyone’s success.”
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Don Youngberg

Don Youngberg

Vice President Community

As Vice President Community, Don Youngberg facilitates peer-to-peer knowledge sharing and collaboration between members of the worldwide Tessitura user community of arts and cultural organizations.

Don heads a dedicated and hard-working team with responsibility for managing our community initiatives and cultivating community connections, including the Tessitura Regional User Groups and events around the globe, our active online community and the annual staging of the highly successful Tessitura Learning & Community Conference (TLCC), of which he is Chair. Don and his team have grown TLCC over the years into the largest, annual global gathering of arts and cultural professionals, promoting sharing of innovative best practice amongst Tessitura users from around the world.

Don joined Tessitura Network in 2003, bringing with him extensive ticketing and fundraising software leadership experience in arts and entertainment markets. He had managed software Installation, training and client support for multiple ticketing and fundraising products. Previously, he had worked in a number of production positons in arts organizations, following his graduation as Master of Fine Arts from Yale School of Drama in Technical Design and Production. Don served as Production Manager in several theatres, and held backstage production roles in various theatre and opera companies, including one of the first adopters of Tessitura, Santa Fe Opera.

Singing and live performance are two of Don’s great joys. He grew up in a household in which everyone sang or played and music was a significant part of his childhood. Today, choral singing remains his passion and is another manifestation of the community values he holds dear. In Connecticut where he lives, Don has been singing in his church choir for 30 years and grabs the opportunity to participate in hymn sings or multi-choir events at Yale whenever he can. Don also takes any opportunity to attend live performances, cultural events and museums in the cities he travels to as part of his work.

“The individuals that make up this extraordinary community deserve extraordinary opportunities to learn from and collaborate with their peers. Our goal is to provide those opportunities in a variety of ways - all year round. The working and personal relationships that have grown out of this community are precious, fruitful and robust. We are blessed.”
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Maggie Arbogast

Maggie Arbogast

General Manager, The Wilma Theater & Administrator, Philadelphia Regional Arts Consortium

Maggie Arbogast is in her eighteenth season at The Wilma Theater, where she is General Manager as well as Administrator of the Philadelphia Regional Arts Consortium.She has been working in non-profit theater for over twenty years. Maggie has played a major role in the creation and advancement of the Philadelphia Regional Arts Consortium, formerly led by the Theatre Alliance of Greater Philadelphia, since its inception in 2006. When the Theatre Alliance ceased operations, The Wilma Theater took on the administration of the consortium and the oversight of the team of support staff that services consortium members on a daily basis.  

In addition to her role as administrator, Maggie serves on the consortium's Advisory Committee, and served as Treasurer for six years, before stepping down due to her new responsibilities as Administrator. She also chairs the Operations Committee of the consortium and works closely with the support staff and representatives of the other member organizations in establishing and implementing data standards, new project initiatives, and overall data integrity. In addition to all that Maggie does for the consortium, she also serves as the Primary Power User/Admin for The Wilma Theater internally, assisting with training of new staff, programming of new initiatives in the database and providing assistance to users when they have questions or issues with execution of tasks. She also oversees the Business Office, Systems Administration, and Artist Contract Negotiations for the Wilma as well as serving on the Board of Directors for the League of Resident Theatres and is currently the Treasurer for LORT. Maggie has served four years on the Tessitura Board Finance Committee.

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Gillian Brierley

Gillian Brierley

Assistant General Manager, Marketing, Metropolitan Opera

Gillian Brierley has held senior management positions in several leading UK arts organizations in a career that has specialized in marketing and PR strategy, audience development, innovative pricing solutions and customer service programs.  In January 2014, she moved to the US to take on the position of Assistant General Manager, Marketing and Communications at the Metropolitan Opera House in New York. 

For fourteen years, she held the Head of Marketing and Communications role for Glyndebourne Festival Opera, where her achievements included the implementation of a comprehensive CRM strategy, including making the business case for the introduction of Tessitura in 2005, to maximize sales and engagement with audiences.  Previously, she has held marketing and PR positions at arts institutions including The Royal Opera House, The London Philharmonic Orchestra and the Royal Philharmonic Orchestra.

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Ted DeDee

Ted DeDee

President & CEO, Overture Center for the Arts

Ted was an early champion of Tessitura when it was first known as Impresario, and over 17 years has been responsible for implementing, or caused Tessitura to be implemented, in three organizations – the Tennessee Performing Arts Center, the Nashville Symphony, and Overture Center for the Arts, where he is also in the midst of implementing the Overture Center Consortium. 

Ted became President & CEO of Overture Center for the Arts in Madison, Wisconsin in April 2012.  He assumed responsibilities of managing a 380,000 sq. ft. performing arts center with seven performance venues that opened in 2004.  A gift of $205 million to construct Overture remains the largest, individual gift of its kind to the arts in any North American community.  Ted’s first role at Overture was to lead the structural and organizational transformation of Overture Center Foundation from that of a city managed operation to a new, private nonprofit.  Ted oversees a full-time staff of 65, a part-time staff of 350 and a corps of over 500 volunteers.  In addition to presenting a major touring Broadway series, a non- Broadway performing arts series, and more than 200 free community events each year, Ted oversees the use of Overture by ten resident arts organizations and more than 50 other community groups, attracting close to six hundred thousand guests annually.  He also oversees an annual budget of $21 million, of which 78% is earned revenue and the remaining contributed.

Ted moved to Madison with experience managing performing arts venues in Dallas, Nashville, Columbus, Ohio and New York State in a career that spans more than 40 years.  He earned a degree in music education from the State University of New York (SUNY), College at Fredonia. During his career he has managed the Eastman Theatre in Rochester, New York; opened and managed the Morton H. Meyerson Symphony Center in Dallas; served as executive vice president and general manager of the Tennessee Performing Arts Center (TPAC) in Nashville; helped design, construct and open the Schermerhorn Symphony Center in Nashville; and opened and managed the McCoy Community Center for the Arts in the Columbus suburb of New Albany, Ohio.  Having an expertise in opening and managing new performing arts centers and organizations, he is frequently asked to consult on a number of new projects in their feasibility and design stages.  He has personally overseen the design and implementation of the IT infrastructure for five different organizations.  During Ted’s time at TPAC, he also managed the Middle Tennessee franchise of Ticketmaster and negotiated the sale of what was one of the last franchises back to TM.

As a leader of major arts organizations, Ted develops his priorities and strategies for success by listening more than talking.  In addition to a wide interest and extensive experience in the arts, Ted is noted for his financial skills, transparency, attention and responsiveness to customer service, team building and professional relationships, human resource policies/benefits, systems management, and the recognition/reward of his staff.

Since arriving in Madison, Ted has been appointed to both the Downtown Madison, Inc. board and the Advisory Board of the Bolz Center for Arts Administration in the Wisconsin School of Business at the University of Wisconsin-Madison.  Ted also serves on the Governance Committee for the International Society for the Performing Arts (ISPA) and the inaugural National Advisory Board of the College of Visual and Performing Arts at SUNY Fredonia.  

“Tessitura is the best technology and networking organization that provides cultural organizations a better understanding of their very complex business strategies and results, and the ability to reach a greater potential in the 21st century.”
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Diana Fortuna

Diana Fortuna

Deputy General Manager, Metropolitan Opera

Diana Fortuna is the Deputy General Manager of the Metropolitan Opera.  She started there as Budget Director.  Prior to The Metropolitan Opera, Ms. Fortuna held a number of finance and related posts, including most recently as President of the Citizens Budget Commission, a nonpartisan, nonprofit organization dedicated to research on New York fiscal conditions.

A cum laude graduate of Harvard with an MBA from Columbia, Diana’s other positions have included the title of Deputy Director of the New York City Office of Management and Budget, where she oversaw New York City’s health and education budgets.  She serves on the Audit Committee of the Board.

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Ellen Gallagher

Ellen Gallagher

Senior Vice President & CFO, American Museum of Natural History

As SVP and CFO of the American Museum of Natural History, Ellen Gallagher has gathered a broad range of leadership experience in finance, IT, operational areas and board governance. Her finance responsibilities at AMNH include all aspects of fiscal management of their $190 million operating budget and assets of more than $1 billion, with a focus on areas such as financial planning, reporting, tax filings, internal and external audits, cash and investment management, payroll, AP/AR and purchasing. She also acts as Assistant Treasurer (non-voting) on the AMNH Board of Trustees and manages three committees of the AMNH Board: Investment, Budget and Finance, and Audit Committee.

As the Senior Vice President in charge of IT for the institution, Ellen works closely with the CIO on all elements of IT strategy, service delivery, institution-wide data security and new technology developments. For exhibition venues and visitor support, the Museum has been a leader in developing apps and beacon technology to provide wayfinding assistance to visitors throughout their 1.4 million square foot facility, and has implemented a digital strategy that has integrated and leveraged some of the power that the Tessitura platform offers. For the graduate school, the Museum provides state-of-the-art facilities for students, and in the sciences they support high- performance computing in areas such as astrophysics, genomic sequencing, comparative biology research and anthropology, in addition to supporting dozens of high-tech expeditions annually in remote locations. 

Ellen manages three operational divisions with customer-facing responsibilities: Retail Merchandising and Licensing, Events and Conference Services, and Global Business Development. Through Global Business Development she has built strong relationships with many museums that are part of the Tessitura Network, including Arizona Science Center, Cleveland Museum of Natural History, Liberty Science Center, National Geographic Museum, Science Museum of Minnesota, Perot Museum of Nature and the Museum of Science in Boston. 

Prior to joining AMNH, Ellen spent her entire career in the performing arts. She was the CFO at The Public Theater / NY Shakespeare Festival, CFO of the Lincoln Center Redevelopment Corp., Executive Director of the Tucker Opera Foundation, and General Manager of Pennsylvania Ballet. As SVP and CFO of the American Museum of Natural History, Ellen has gathered a broad range of leadership experience in finance, IT, operational areas and board governance. Her finance responsibilities at AMNH include all aspects of fiscal management of their $190 million operating budget and assets of more than $1 billion, with a focus on areas such as financial planning, reporting, tax filings, internal and external audits, cash and investment management, payroll, AP/AR and purchasing. She also acts as Assistant Treasurer (non-voting) on the AMNH Board of Trustees and manages three committees of the AMNH Board: Investment, Budget and Finance, and Audit Committee.

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Philippe Magid

Philippe Magid (Chair)

Executive Director, Bangarra Dance Theatre

Philippe Magid has been working across the Australian performing arts industry for 16 years. He is respected internationally as a creative and commercially-focused arts leader. Philippe spent seven years with The Australian Ballet, the final three as Associate Executive Director, before being appointed as Executive Director of Bangarra Dance Theatre in March 2014.  

Since joining Bangarra, Philippe helped the company achieve its best-ever box office on record in 2014, with ticket sales of $1.3 million during its highly successful 25th anniversary year. Audiences for the year also grew 34% nationally and the Sydney Opera House season of Patyegarang extended due to demand. He was also able to join the company as they went back on Country, performing and exchanging knowledge and culture with four remote communities – a personal career highlight. In the same year, he oversaw the implementation of Tessitura, a leading CRM platform to optimise ticket sales and earned revenue.  

In 2015 Philippe helped secure Bangarra’s place in World Ballet Day, led continued growth in philanthropy and supported the making of Bangarra’s first feature film Spear.  

In his previous role as Associate Executive Director of The Australian Ballet, Philippe was responsible for their main commercial operations. He was the driver for large-scale projects such as the company’s 50th anniversary strategy and the build of a new $12 million state-of-the-art Production Centre to house their $40 million costume and set archive. In 2012, he also led the company’s highly successful tour of Graeme Murphy’s Swan Lake and a mixed bill program featuring Stephen Page’s Warumuk – in the dark night to New York City, the first tour by The Australian Ballet to North America in 13 years.  

Philippe was appointed to the Tessitura Network International Board in 2012, was appointed Vice-Chair in 2015 and Chair in 2016.  

He has an Honours degree in piano performance from the Victorian College of the Arts and a degree in Arts Management from RMIT.  

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Robert Massey

Robert Massey

President & CEO, Jacksonville Symphony

Robert Massey was named President and CEO of the Jacksonville Symphony in December 2014. In 2015 alone, the Symphony migrated to Tessitura, unveiled a new brand platform and logo, redesigned its website, underwent a major staff restructure and launched many new programs. Since his arrival, the Symphony’s ticket sales have increased by 8%, contributions have increased by 12%, the annual audience has increased by 20% and the organization posted its first surplus budget in twenty years. has built a strong reputation as an entrepreneurial arts administrator.

Robert has a proven record of turning around orchestras by developing successful strategic plans and innovative business models that build financial vitality through increased fundraising and audience development, enhance artistic programming by expanding and diversifying repertoire, and extend institutional reach through geographic expansion and deepened community engagement. He is a dynamic manager and motivator of the constituencies required of a successful cultural organization with a renowned reputation for organizational change management, staff structuring for optimization, institutional capacity building for board of director and musician engagement, and successful collective bargaining. An experienced facility manager of both modern and historic venues, Robert has a history of initializing conceptual designs, raising capital funds, coordinating project steering committees and overseeing multi-house venues.

Beginning his career in the arts as a trumpeter with the Memphis Symphony while still a teenager, he put himself through the New England Conservatory by ushering at Symphony Hall and upon graduating, joined the Boston Symphony’s development staff. Following two seasons with the BSO, he served as a Cultural Attaché in Paris before returning to Memphis to become Deputy Director of the Germantown Performing Arts Centre. There, he served as architect of the Iris Orchestra—an experience that cemented his passion for bringing symphonic music to audiences everywhere. He has since held leadership positions with “The President’s Own” U.S. Marine Band, Washington National Opera, The Phillips Collection, Washington Bach Consort and Orchestra Iowa, where as CEO he led the institution through catastrophic floods to ultimately become one of the premier regional orchestras in the country.  

Robert is a strong advocate for technology in the arts. After seeing the impact of migrating to Tessitura while a development officer at the Washington National Opera, he has since brought two organizations in to the Network (Orchestra Iowa and the Jacksonville Symphony). He has been a keynote speaker at the League of American Orchestra’s annual conference, has presented at two Tessitura Learning and Community Conferences and in 2014, was featured in the first TLCC Innovator Series Live. Robert holds a strong belief in the mission of the Tessitura Network and brings to the Board renowned experience as an arts industry leader.

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David Pearce

David Pearce (Vice Chair)

Strategic Director, Wales Millennium Centre

David Pearce is part of the strategic leadership team which is responsible for the overall business and artistic leadership of Wales Millennium Centre, recently declared a National Treasure in the UK following a public vote.  During his tenure at the Centre, David has led on a number of strategic developments, including establishing the award winning customer care programme, which has led the Centre to winning the UK Theatre Most Welcoming Theatre award in 2008 and 2014, the only UK theatre to have won the award twice.  In addition he brought the food and beverage operation in house which has been recognised by both the Michelin and Good Food Guides. 

In 2003 the Centre became the 51st licensee in the Tessitura Network and the first in Europe.  Under his leadership the Centre has developed Tessitura to be used across the organisation.  David has been very active in the Network, organizing regional conferences and as part of the Member Advisory Committee. Following the establishment of a consortium in 2008, the Centre now provides services for its consortium partners, National Dance Company Wales, BBC National Orchestra of Wales, Welsh National Opera, the Royal Welsh College of Music and Drama, Venue Cymru,  Liverpool Everyman and Playhouse  and the National Theatre of Wales. Prior to joining the Centre in 2004, when the Centre was officially opened, David held a number of management positions in a range of public and private organisations, including Theatre Royal (Plymouth) where he was Operations Director and a European health and fitness group where he was a Regional Manager.

David is a Member of the Institute of Directors, a Trustee of the Association of Cultural Enterprises and a Director of Wales Millennium Centre (Trading).  David currently services as Tessitura Network Board Vice Chairman.

“Tessitura being a not-for-profit organisation offers a great synergistic relationship for us. We are not held at the hostage of fortune by a commercial operator who is telling us how to run our business or what needs to be developed. It's an amazing ecosystem of community.”
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Mary Beth Rossi

Mary Beth Rossi (Treasurer)

CFO, David A. Straz, Jr. Center for the Performing Arts

In her position as CFO of the Straz Center for the Performing Arts, Mary Beth Rossi oversees Finance, Ticketing, IT, HR and legal for the organization.  She was part of the Tessitura selection team at the Straz Center over seven years ago, is highly involved in the evolution of Tessitura within the Center, and encourages the use of Tessitura software to its fullest capability. In addition, she represents the Straz Center’s performing arts school, and has an understanding of needs and involvement as organizations continue to advance their education programs.    

Mary Beth is the project lead for the new Straz Center strategic plan. Her experience includes 29 years of accounting, financial management, planning and analysis along with systems technology for multi-million dollar corporations, as well as public accounting work. Before her appointment as CFO, Mary Beth worked as a key financial advisor and controller for various divisions of Cardinal Health, BF Goodrich and Johnson & Johnson. Mary Beth holds both CPA and CMA certifications.  Mary Beth currently serves as Board Treasurer and serves on the Audit and Finance Committees.

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Jack Rubin

Jack Rubin

CEO, Tessitura Network

Jack Rubin has led the Tessitura Network, Inc. since its inception in 2001 after being appointed President by the founding Board. He was also responsible for the sales and marketing efforts to license and sublicense Tessitura Software to over 300 organizations worldwide for Impresario LLC. (In 2009 the Network assumed the licensing activities for the software due to a new arrangement with Impresario.)

Jack has served in management and leadership roles in both the for-profit and non-profit worlds. Previously, he was CEO and President of an internet-based ticketing and box office software company, Chief Financial and Strategic Officer for www.hotels.com during the period they went public and has also served in CEO, and senior-level management, marketing and strategic officer positions for large publicly-traded companies in various industries and market sectors. Responsibilities included dozens of mergers and acquisitions while with public companies, start-ups, growth initiatives, product development, strategic alliance formations, and management of numerous businesses. 

Jack has also served on non-profit boards and co-chaired a successful technology task force for an educational institution that led to nationally recognized design and implementation of the educational use of technology. Jack has an MBA with distinction from the Wharton School at the University of Pennsylvania, a BBA summa cum laude from the University of Texas and is also a CPA. 

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Jeff Spar

Jeff Spar

VP of Technology & CTO, Metropolitan Museum of Art

Since April 2011 Jeff Spar has been the Chief (Information) Technology Officer at the Metropolitan Museum of Art.  He is a member of the Museum’s executive group.  He joined the Museum to modernize IT backend applications, drive infrastructure simplification, and to promote enhancements to customer centric processes, IT-enabled cost savings and business process improvements. Under Jeff’s tenure, the Metropolitan Museum made a strategic decision to expand the Museum’s use of Tessitura across the organization as the system of record for fundraising, marketing, and more. Jeff is a business transformation leader with a unique combination of strategy, operating, consulting, and intensive information technology experience.

Formally Jeff was the Senior Vice President and Global Chief Information Officer at The Reader’s Digest Association. He joined The Reader’s Digest in November 1998.  RDA was based in Pleasantville NY, with revenue of approximately $2.8 billion and offices and operations globally. Publicly traded for many years, RDA was purchased in 2007 by a private equity consortium. Prior to joining Reader’s Digest, he spent almost 10 years as a senior management consultant at McKinsey & Company, Inc where he focused on aligning business strategies and IT capabilities at multinational companies.  While at McKinsey, he worked across over a dozen companies and industries. Jeff holds an MBA in Information Technology Management from the Hofstra University Zarb Graduate School of Business and a Bachelor of Science Degree from the State University of New York at Albany.  

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Vincent Van Vleet

Vincent VanVleet

Managing Director, Phoenix Theatre

Originally from Wisconsin and a veteran of the theatre scene in Chicago, Vincent VanVleet is celebrating his 18th season with Phoenix Theatre.  As Managing Director, he has led Phoenix Theatre towards successful increases in both audience development and revenue.  By implementing a new structure, and adopting valuable data tools to drive a “patron-centric” culture, he has increased both audience satisfaction, and their lasting engagement with Phoenix Theatre programs and special events.

Vincent has overseen the largest expansion of programming and facilities in Phoenix Theatre’s 94-year history, with the recent Grand Opening of the Hormel Theatre and the addition of new patron spaces and a bar. He has also orchestrated the expansion of operations at Phoenix Theatre, opening the facility’s doors to Valley organizations as a place to develop, rehearse and perform their work, as well as offering box office services and consultation to fellow arts organizations. In the arts community, he was a driving force behind the implementation of the “Community Database,” a shared resource for over 20 artistic organizations in Arizona who use this valuable tool to expand their reach to Arizona theatre-goers, and the creation of the Central Arts District launched in May 2014 to synergize the branding of arts and culture offerings and venues in the central corridor.

Vincent directs and stage manages annual fundraising events for the Boys and Girls Clubs of Metropolitan Phoenix and Child Help. In addition, he consults with several Valley arts organizations and manages Playhouse on the Park at Central Arts Plaza since 2007.  He also sits on the Board of Directors of Arizona Citizens for the Arts. He received his Bachelor of Arts degree in Acting and Directing with a minor in English at Barat College on Chicago’s North Shore. 

Prior to arriving in the Valley, Vincent was the Production Stage Manager for Shakespeare on the Green in Chicago as well as Production Stage Manager for Writer’s Theatre Chicago.  In 2015 and 2016 Vincent has served on the Tessitura Board Finance Committee and he served on the Nominating Committee in 2016.

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James Walker

James Walker

Director of Information Technology, Oregon Shakespeare Festival

James Walker has held the position of Director of IT at the Oregon Shakespeare Festival since May or 2012. This IT leadership position sits on the leadership team and reports directly to the Executive Director. James plays an active role in the strategic and operational management of OSF, combining technical skills, extensive arts management experience and proven leadership ability.

Before OSF, he was the Application Development Manager of the Stratford Shakespeare Festival from January of 2004.  This role included responsibilities in marketing, analytics, project management, software development and digital media creation. Prior to 2004 he held roles as a partner in a software firm, box office manager at a chamber music and jazz focused organization, fundraising database coordinator in a national NGO, and a development associate at an Opera Company. 

James has applied this experience in a variety of volunteer service and leadership capacities with Tessitura since 2004 when he started working with the software at Stratford. He has participated in every conference since 2005, including presenting in two general sessions. Since 2008, he has helped to plan each conference, most times co-chairing either the marketing or web track. He gave one of the early Innovator Series presentations, and presented on the Exec Track in 2015 on how IT can be integral rather than ancillary to overall organizational health.  He served as a founding member of the inaugural Member Advisory Committee (MAC) from 2009 through 2013. He is also the founder, artistic director and band manager of the Tessiturians, a now huge collaborative effort across users, staff, and vendors.

In addition, James has become a leading voice on the board of CIO/arts, where he has held the position of Vice President since April 2013. 

“Your team is a delight to work with — they keep us on track and so thoroughly outline expectations and develop skills with our staff that we've yet to encounter any significant surprises. Our overall sense of the Tessitura team is that they're exceptionally accomplished at what they do.”

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Clifford Rust, Vice President of Finance & Administration, Handel + Haydn Society

Team Tessitura