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One Solution to Support Your Ticketing & Admissions
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Tessitura helps the Melbourne Festival offer non-traditional ticket packages
Success Stories
David Geoffrey Hall, Head of Marketing at the Festival, discusses how Tessitura’s pricing rules make these packages easy to sell through any channel
Flexible Sales Interface
Tessitura makes it easy to sell tickets and admissions. Within an order, you can search, view, and add or remove products; view and update constituent info; see details such as fees or items within a package; and add on memberships or contributions.
Lightning-fast transactions
The QuickSale graphical interface, optimized for touch screens, powers efficient transactions at the admissions desk or the box office.
Sophisticated shopping cart
Expanded controls allow for processing more complex transactions such as exchanges and group sales, plus access to seat maps for assigned seating events. Navigate seamlessly between the interfaces at any point.
Unified inventory
All sales pull from unified ticket inventory and are fully integrated with tablet, kiosk, and online sales channels.
Discounts and more made easy
Easily apply discounts, gift certificates, and on-account funds.
Tablet sales
Take transactions out from behind the desk with the Tessitura Roving Box Office (TRBO) tablet application.
Online & Mobile Made Easy
Connect with your customers anywhere they go.
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Flexible, easy-to-implement transaction paths with TN Express Web and TN Mobile Plus
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Customers can purchase single tickets, multiple-venue and multiple-price type subscription packages, merchandise, and more
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A single order can include tickets, donations, memberships, and/or gift certificates
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Let customers transact and engage with you in advance and onsite, with mobile apps and mobile-optimized websites — all branded just for you
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A New Online Path for George Washington’s Mt. Vernon
Success Stories
A revamped ticket sales interface utilizing Tessitura's APIs allows George Washington's Mt. Vernon to increase online sales and consolidate sales data.
“We've been able to create a ticketing workflow that has been fantastic in converting our sales and increasing our online use. And I think we wouldn't have been able to do it with any system other than Tessitura.”
Matthew Briney, Vice President, New Media
George Washington's Mount Vernon
Take Your Sales Anywhere
Tessitura Roving Box Office (TRBO) is an easy-to-use, business-facing mobile app for tablet transactions. Sell tickets and memberships anywhere you have a wifi or 4G connection to Tessitura.
Process quick, anonymous sales or link transactions to your customer records
Sell tickets and memberships, and take donations
Process payments, capture an electronic signature, and issue bar-coded, itemized receipts
TRBO uses the same graphical sales layouts at QuickSale, so your staff can transact away from the box office on the fast interface they already know
General & Timed Admission
Efficiently sell tickets for daily admission, special exhibits, and more.
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All sales pull from unified ticket inventory and are fully integrated with all channels. View capacity and remaining inventory right in the order.
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For timed admission, set up capacity blocks by start time, and set an entry window during which a timed ticket can be scanned
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For general admission, sell in advance for a specific date or time window, and sell both current and advance tickets at the door
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Flexible setup options let you easily set the capacity for facilities, events, and time blocks
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View Related Content
A New Online Path for George Washington’s Mt. Vernon
Success Stories
A revamped ticket sales interface utilizing Tessitura's APIs allows George Washington's Mt. Vernon to increase online sales and consolidate sales data.
Seated & Capacity-Controlled Ticketing
Tessitura offers multiple options and fine controls to configure your seated and capacity-controlled venues.
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You control your venue and seat map setup, with no limits on the number of maps you can create, and you define capacity, sections, row and seat number values, and screen labels.
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Map out how the best seating function will assign seats, and create multiple best seat maps for the same venue
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Set aside inventory that can only be accessed by customers with a particular rank value or who provide a particular promo code
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Create an unlimited number of hold codes for internal inventory control based on your users’ security rights
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Improving ticketing for the New York Film Festival
Success Stories
Matthew D'Silva describes how Tessitura helped improve the customer experience at a high-volume film festival
“We operate in all blackbox theaters. We have different seating configurations for every single production, and we have highly flexible subscription packages. Our prior source provider was simply not able to accommodate that degree of flexibility. Now, we can do whatever we want.”
Gabe Mangiante, Director of Information Services
Signature Theatre
Packages & Bundles
Tessitura makes it easy to create, manage, renew, and upgrade many different types of packages and bundles.
Comprehensive package options for plan-your-day, lecture or film series, concerts, special events, and more
Choose-your-own packages for combo ticket deals or product samplers
Flexible bundles that automatically apply a discount based on the number of different products in the cart
Packages can include items such as parking, dining, and audio guides, and can bundle multiple sessions of classes or camps
Print a composite ticket for packages with a single barcode that can be scanned for entry to any of the components
“The Melbourne Festival offers two types of packages that at one time were complicated to sell. Now, Tessitura’s pricing rules make these packages easy to sell through any channel.”
David Geoffrey Hall, Head of Marketing
Melbourne Festival
Subscriptions & Renewals
Keep your subscribers and your staff happy with powerful and flexible subscription renewal tools.
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Renewable seated subscriptions in single or multiple venues
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Assign the same seats for every performance or combine assigned seats with general admission events
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Calculate suggested contributions to include in your renewal notices, and let subscribers renew efficiently through any channel
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Offer full season packages, peel-off packages, or choose-your-own packages
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Flexible bundles automatically apply a discount based on the number of performances selected
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Payment plans make it easier for your customers to plan their investment in your programming
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Automatically release unrenewed seats on your timeline, or release them one by one as needed
Group Sales
From tour groups to school groups, Tessitura has purpose-built tools to help you manage these complex orders and important relationships.
Capture the complete picture of all constituents involved in a group order, both individuals and organizations
Adjust the number of tickets in an order as needed with just a few clicks
Flexible options allow your group sales staff to save orders with only a deposit, set up payment plans, and more
Pricing rules let you automate discounts based on criteria you choose
Streamline group check-in: scan a single barcode for the whole order, then enter the number of tickets being used
“We launched a group purchase pathway on our website. It's a step-by-step process where they tell us who they are, what date they want to visit, how many adults and kids they have. They choose a package and make their own reservation. The teachers definitely like the convenience of it.”
Tony Palombi, Assistant Director, Constituent Services
John G. Shedd Aquarium
Education & Class Registrations
Ensure smooth sales through all channels and track the relationships that are so important to your education programs.
Learn more about education features
Sell classes
Sell classes, workshops, and other sessions individually or in series, and offer bundles
Seamless on-sales
Tessitura can handle heavy on-sales, even during peak registration times
Collect the info you need
Incorporate forms or collect student data as part of the registration process
“With our camp on-sale on Tessitura, the website never crashed, and it captured more information than we had ever been able to capture before. It made our patrons really happy.”
Christina Dresser, Education Database & Content Manager
Alliance Theatre
Add-On Items
Tessitura allows you to sell any number of additional items, including:
Parking
Merchandise
Beverages and Concessesions
Restaurant Reservations
Audio Guides
Tours and Enhancement Activities
Dynamic Pricing
Increase Revenue
Review the overall performance of past shows to determine whether pricing for the current inventory is on target
Easy to configure
Review the actual paid yield for past performances to inform your pricing decisions.
Included with Tessitura
Analyze the popularity of specific seating locations for past performances to inform current and future pricing decisions
Change Pricing
Change pricing at any time in response to changing demand.
Schedules
Set up timed schedules for anticipated pricing changes or make changes on the fly
Break Out Increases
Isolate price increases to break out and analyze the incremental revenue
Price Zone Maps
Build your own price zone maps for easy scaling of ticket prices
Discounts
Manage and report on discounts driven by promotion codes
Editable Prices
Make some prices editable, setting a default price and a minimum price, so your operators with proper security rights can change prices on demand
Re-zone Seats
Re-zone seats to a higher-or lower-priced zone in response to demand
Hold Back Seats
Hold back seats to sell at a later time for a premium price
Hot Seat Index
See and analyze which seats in your venue have the potential to generate the most revenue using a graphical hot seat index
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Marketing the Experience to Connect with Wider Audiences
Innovator Series
Georgia Rivers, Sales and Marketing, Opera Australia | Opera Australia is broadening its appeal to new audiences by marketing and delivering an exceptional cultural experience.
“Tessitura has improved the way we do business in multiple ways. It has allowed us to be much more flexible with our pricing. In our first year alone, we were able to bring in almost $140,000 in incremental revenue on tickets.”
Jennifer Buzzell, Director of Marketing & Sales
Signature Theatre
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