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Ticketing & Admissions

Robust Ticketing Features

Tessitura offers the flexibility that arts and cultural organizations need

Watch Ticketing Overview

Flexible Sales Interface

Tessitura makes it easy to sell tickets and admissions. Within an order, you can search, view, and add or remove products; view and update constituent info; see details such as fees or items within a package; and add on memberships or contributions.

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Lightning-fast transactions

The QuickSale graphical interface, optimized for touch screens, powers efficient transactions at the admissions desk or the box office.

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Sophisticated shopping cart

Expanded controls allow for processing more complex transactions such as exchanges and group sales, plus access to seat maps for assigned seating events. Navigate between the interfaces seamlessly at any point..

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Unified inventory

All sales pull from unified ticket inventory and are fully integrated with tablet, kiosk, and online sales channels.

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Science Museum Group upsell
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Discounts and more made easy

Easily apply discounts, gift certificates, and on-account funds.

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Tablet sales

Take transactions out from behind the desk with the Tessitura Roving Box Office (TRBO) tablet application.

TRBO

Online & Mobile Made Easy

Connect with your customers anywhere they go.

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    Flexible, easy-to-implement transaction paths with TN Express Web and TN Mobile Plus

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    Customers can purchase single tickets, multiple-venue and multiple-price type subscription packages, merchandise, and more

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    A single order can include tickets, donations, memberships, and/or gift certificates

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    Let customers transact and engage with you in advance and onsite, with mobile apps and mobile-optimized websites — all branded just for you

“We've been able to create a ticketing workflow that has been fantastic in converting our sales and increasing our online use. And I think we wouldn't have been able to do it with any system other than Tessitura.”

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Matthew Briney, Vice President, New Meda
George Washington's Mount Vernon

Take Your Sales Anywhere

Tessitura Roving Box Office (TRBO) is an easy-to-use, business-facing mobile app for tablet transactions. Sell tickets and memberships anywhere you have a wifi or 4G connection to Tessitura.

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    Process quick, anonymous sales or link transactions to your customer records

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    Sell tickets and memberships, and take donations

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    Process payments, capture an electronic signature, and issue bar-coded, itemized receipts

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    TRBO uses the same graphical sales layouts at QuickSale, so your staff can transact away from the box office on the fast interface they already know

Learn More about TRBO

General & Timed Admission

Efficiently sell tickets for daily admission, special exhibits, and more.

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    All sales pull from unified ticket inventory and are fully integrated with all channels. View capacity and remaining inventory right in the order.

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    For timed admission, set up capacity blocks by start time, and set an entry window during which a timed ticket can be scanned

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    For general admission, sell in advance for a specific date or time window, and sell both current and advance tickets at the door

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    Flexible setup options let you easily set the capacity for facilities, events, and time blocks

Seated & Capacity-Controlled Ticketing

Tessitura offers multiple options and fine controls to configure your seated and capacity-controlled venues.

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    You control your venue and seat map setup, with no limits on the number of maps you can create, and you define capacity, sections, row and seat number values, and screen labels.

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    Map out how the best seating function will assign seats, and create multiple best seat maps for the same venue

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    Set aside inventory that can only be accessed by customers with a particular rank value or who provide a particular promo code

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    Create an unlimited number of hold codes for internal inventory control based on your users’ security rights

“We operate in all blackbox theaters. We have different seating configurations for every single production, and we have highly flexible subscription packages. Our prior source provider was simply not able to accommodate that degree of flexibility. Now, we can do whatever we want.”

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Gabe Mangiante, Director of Information Services
Signature Theatre

Packages & Bundles

Tessitura makes it easy to create, manage, renew, and upgrade many different types of packages and bundles.

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    Comprehensive package options for plan-your-day, lecture or film series, concerts, special events, and more

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    Choose-your-own packages for combo ticket deals or product samplers

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    Flexible bundles that automatically apply a discount based on the number of different products in the cart

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    Packages can include items such as parking, dining, and audio guides, and can bundle multiple sessions of classes or camps

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    Print a composite ticket for packages with a single barcode that can be scanned for entry to any of the components

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“The Melbourne Festival offers two types of packages that at one time were complicated to sell. Now, Tessitura’s pricing rules make these packages easy to sell through any channel.”

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David Geoffrey Hall, Head of Marketing
Melbourne Festival

Subscriptions & Renewals

Keep your subscribers and your staff happy with powerful and flexible subscription renewal tools.

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    Renewable seated subscriptions in single or multiple venues

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    Assign the same seats for every performance or combine assigned seats with general admission events

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    Calculate suggested contributions to include in your renewal notices, and let subscribers renew efficiently through any channel

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    Offer full season packages, peel-off packages, or choose-your-own packages

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    Flexible bundles automatically apply a discount based on the number of performances selected

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    Payment plans make it easier for your customers to plan their investment in your programming

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    Automatically release unrenewed seats on your timeline, or release them one by one as needed

Group Sales

From tour groups to school groups, Tessitura has purpose-built tools to help you manage these complex orders and important relationships.

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    Capture the complete picture of all constituents involved in a group order, both individuals and organizations

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    Adjust the number of tickets in an order as needed with just a few clicks

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    Flexible options allow your group sales staff to save orders with only a deposit, set up payment plans, and more

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    Pricing rules let you automate discounts based on criteria you choose

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    Streamline group check-in: scan a single barcode for the whole order, then enter the number of tickets being used

ford's theatre group sales

“We launched a group purchase pathway on our website. It's a step-by-step process where they tell us who they are, what date they want to visit, how many adults and kids they have. They choose a package and make their own reservation. The teachers definitely like the convenience of it.”

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Tony Palombi, Assistant Director, Constituent Services
John G. Shedd Aquarium

Education & Class Registrations

Ensure smooth sales through all channels and track the relationships that are so important to your education programs.

Learn more about education features
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Sell classes

Sell classes, workshops, and other sessions individually or in series, and offer bundles

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Seamless on-sales

Tessitura can handle heavy on-sales, even during peak registration times

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Collect the info you need

Incorporate forms or collect student data as part of the registration process

“With our camp on-sale on Tessitura, the website never crashed, and it captured more information than we had ever been able to capture before. It made our patrons really happy.”

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Christina Dresser, Education Database & Content Manager
Alliance Theatre

Add-On Items

Tessitura allows you to sell any number of additional items, including:

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    Parking

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    Merchandise

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    Beverages and Concessesions

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    Restaurant Reservations

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    Audio Guides

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    Tours and Enhancement Activities

Add-on items

Dynamic Pricing

What can you do?

Increase Revenue

Review the overall performance of past shows to determine whether pricing for the current inventory is on target

Easy to configure

Review the actual paid yield for past performances to inform your pricing decisions.

Included with Tessitura

Analyze the popularity of specific seating locations for past performances to inform current and future pricing decisions

Dynamic Pricing

Change Pricing

Change pricing at any time in response to changing demand.

Schedules

Set up timed schedules for anticipated pricing changes or make changes on the fly

Break Out Increases

Isolate price increases to break out and analyze the incremental revenue

Flexible Pricing Options

Price Zone Maps

Build your own price zone maps for easy scaling of ticket prices

Discounts

Manage and report on discounts driven by promotion codes

Editable Prices

Make some prices editable, setting a default price and a minimum price, so your operators with proper security rights can change prices on demand

Yield Management

Re-zone Seats

Re-zone seats to a higher-or lower-priced zone in response to demand

Hold Back Seats

Hold back seats to sell at a later time for a premium price

Hot Seat Index

See and analyze which seats in your venue have the potential to generate the most revenue using a graphical hot seat index

“Tessitura has improved the way we do business in multiple ways. It has allowed us to be much more flexible with our pricing. In our first year alone, we were able to bring in almost $140,000 in incremental revenue on tickets.”

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Jennifer Buzzell, Director of Marketing & Sales
Signature Theatre

Join the 600+ organizations already using Tessitura.

We'd love to speak with you about how Tessitura can help you fulfill your mission.

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Learn more about how Tessitura's unified solution can power your success.