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Support & Learning

Training Programs

Training That Works for You

Whether you're just getting started with Tessitura, you want to learn a new area of the software, or you're ready to take your skills to the next level, we have a variety of programs to help guide you. From self-directed online learning to comprehensive courses taught by Tessitura experts, choose the programs that work for you and your team.

Introductory
Courses

Fundamental
Courses

Comprehensive
Courses

Start learning upon hire

Available 24/7

Courses begin on the 1st of each month

4 courses scheduled per year

Overview of basic Tessitura terminology and structures

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Interactive, video lessons on fundamental topics

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Quiz Assessments

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Flexible, all virtual learning schedule

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Tessitura instructor assigned to each student

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Practice in your organization’s database

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Personalized training database provided by Tessitura

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Online tools to track progress and skills

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Hands-on exercises with Tessitura Instructor feedback

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In-depth training on advanced Tessitura configuration

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50+ hours of in-person intermediate training and lab time

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In-person networking opportunities with engaged professionals

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Group forums to connect with classmates

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Take-home materials to help implement new skills

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Introductory Courses

Self-paced e-learning training courses

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Introduction to Fundraising

Learn about constituent records, contribution processing, pledges, and more.

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Introduction to Memberships

Learn about membership operations in five lessons.

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Introduction to Ticketing

Fifteen lessons to take you from novice to a ticketing pro.

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Lists and Extractions

Learn how to create and manage lists and extractions.

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Structured Training Programs

TCPD 

The Tessitura Center for Professional Development (TCPD) provides opportunities to learn the Tessitura application, in a specific area of study, through a variety of course formats.  From virtual classrooms to more in-depth comprehensive courses, students with limited to no experience working with Tessitura will obtain the foundational knowledge, hands-on experience and practical skills to become valued Tessitura users for their organizations.

Each course is taught by highly experienced Tessitura staff instructors, ensuring not only a high degree of teacher assistance for each student enrolled, but also that a broad and deep knowledge of best practices across a wide variety of organizations will inform each course.

Personalized Training

With detailed, well-planned sessions covering all areas of Tessitura, your power-users and staff will become even more equipped with the tools needed to effectively manage your customers and products.

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Remote Training

By connecting with each other remotely, we can train your users in smaller blocks of time. This option is ideal for individualized or small-group trainings that focus on specific topics, and also for organizations that may not be able to dedicate full days to training.

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On-Site Training

Enjoy the comfort of your offices and the familiarity of your system – we’ll personally train you. Whether you’re in need of general training for new or experienced users, or training on specific topics, we'll work with you to establish a personalized full- or multi-day training agenda that best fits your needs. This option is ideal for training multiple users and tackling numerous topics efficiently.

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